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Genesys Media Server

General Information - Genesys Media Server

The Genesys Media Server provides the core media processing and resource management functionality for the following Genesys solutions: Genesys Voice Platform, Genesys Interaction Recording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), Active Recording, Proactive Contact, Cisco UCM T-Server.


The Genesys Media Server components which are shared by the solutions listed above are:

  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-In for GAX
  • Management Information Base (required for network management)
  • T-Server-CUCM to Media Server Connector.

Each Genesys solution may have additional components and deployment procedures specific to the solution. Please consult the appropriate solution documentation for details.

General Information - Genesys Media Server

The Genesys Media Server provides the core media processing and resource management functionality for the following Genesys solutions: Genesys Voice Platform, Genesys Interaction Recording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), Active Recording, Proactive Contact, Cisco UCM T-Server.


The Genesys Media Server components which are shared by the solutions listed above are:

  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-In for GAX
  • Management Information Base (required for network management)
  • T-Server-CUCM to Media Server Connector.

Each Genesys solution may have additional components and deployment procedures specific to the solution. Please consult the appropriate solution documentation for details.

Supported Operating Systems

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.1+ Support for the following components, starting with the version listed:
  • Media Control Platform 8.5.161.34
  • Resource Manager 8.5.160.74
  • Reporting Server 8.5.181.77
Linux Red Hat Enterprise Linux 5 8.1.2+
Linux Red Hat Enterprise Linux 6 8.1.7+ The ext3 file system on Red Hat Enterprise Linux 6 provides similar performance capabilities to Red Hat Enterprise Linux 5. GVP functionality used by the Media Server (including caching audio files and other disk intensive features) will experience severe performance degradation when the ext4 file system is used, and therefore ext4 is not currently recommended.

Supported for the following components:

  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • Management Information Base
  • T-Server -CUCM to Media Server Connector
Linux Red Hat Enterprise Linux 7 8.5.1+ Supported for the following components (XFS file system is recommended.) starting with the versions listed:
  • Media Control Platform 8.5.161.34
  • Resource Manager 8.5.160.74
  • Reporting Server 8.5.181.77
  • Windows Windows Server 2008 8.1.2+ Supported for the following components:
  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • Management Information Base
  • T-Server-CUCM to Media Server Connector
  • Windows Windows Server 2012 8.5.1+ Supported for the following components:
  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • Management Information Base
  • T-Server-CUCM to Media Server Connector
  • Windows Windows Server 2016 9.0+ The Standard version is supported for the following components:
  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • T-Server-CUCM to Media Server Connector
  • Notes:
    • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
    • Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution.
    • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

    OS Family OS Release Conditions
    OS Family OS Release Conditions
    Linux CentOS Linux 7 8.5.1+ Support for the following components, starting with the version listed:
    • Media Control Platform 8.5.161.34
    • Resource Manager 8.5.160.74
    • Reporting Server 8.5.181.77
    Linux Red Hat Enterprise Linux 5 8.1.2+
    Linux Red Hat Enterprise Linux 6 8.1.7+ The ext3 file system on Red Hat Enterprise Linux 6 provides similar performance capabilities to Red Hat Enterprise Linux 5. GVP functionality used by the Media Server (including caching audio files and other disk intensive features) will experience severe performance degradation when the ext4 file system is used, and therefore ext4 is not currently recommended.

    Supported for the following components:

    • Media Control Platform
    • Resource Manager
    • Reporting Server
    • Reporting Plug-in for GAX
    • Management Information Base
    • T-Server -CUCM to Media Server Connector
    Linux Red Hat Enterprise Linux 7 8.5.1+ Supported for the following components (XFS file system is recommended.) starting with the versions listed:
  • Media Control Platform 8.5.161.34
  • Resource Manager 8.5.160.74
  • Reporting Server 8.5.181.77
  • Windows Windows Server 2008 8.1.2+ Supported for the following components:
  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • Management Information Base
  • T-Server-CUCM to Media Server Connector
  • Windows Windows Server 2012 8.5.1+ Supported for the following components:
  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • Management Information Base
  • T-Server-CUCM to Media Server Connector
  • Windows Windows Server 2016 9.0+ The Standard version is supported for the following components:
  • Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-in for GAX
  • T-Server-CUCM to Media Server Connector
  • Supported Browsers


    Notes:
    • For browser support information, see the Supported Browsers table on the Genesys Administrator page in this guide.
    • For browser support information, see the Supported Browsers table on the Genesys Administrator page in this guide.
    • For browser support information, see the Supported Browsers table on the Genesys Administrator page in this guide.
    • For browser support information, see the Supported Browsers table on the Genesys Administrator page in this guide.

    Supported Database/DB Clusters


    Notes:
    • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
    • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
    • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
    • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
    Database Release Conditions/Limitations
    MS SQL Server 2008 8.1.2+ Applicable only to the GVP Reporting Server component
    MS SQL Server 2012 8.5.1+ Supported with AlwaysOn Availability Groups; Applicable only to the GVP Reporting Server component
    MS SQL Server 2014 8.5.1+ Supported with AlwaysOn Availability Groups; Applicable only to the GVP Reporting Server component
    MS SQL Server 2016 8.5.1+ Supported with AlwaysOn Availability Groups; Applicable only to the GVP Reporting Server component starting with 8.5.181.77.
    Oracle 11g 8.1.2+ Applicable only to the GVP Reporting Server component
    Oracle 11g RAC 8.1.2+ Applicable only to the GVP Reporting Server component
    Oracle 12c R1 8.5.1+ Applicable only to the GVP Reporting Server component
    Oracle 12c R1 RAC 8.5.1+ Applicable only to the GVP Reporting Server component
    Oracle 12c R2 8.5.1+ Applicable only to the GVP Reporting Server component
    Oracle 12c R2 RAC 8.5.1+ Applicable only to the GVP Reporting Server component

    Supported Virtualization Platforms

    Tip
    See the global page that lists all Virtualization-related information.

    IPV6 Support for Common Interfaces


    Component Release Interface Conditions
    Genesys Media Server 8.1 Management Framework Configuration Server/Proxy
    Genesys Media Server 8.1 SIP Server/T-Server
    Genesys Media Server no direct interface Interaction Server
    Genesys Media Server no direct interface License Server

    IPV6 Support for Additional Interfaces


    Component Release Interface Conditions
    Genesys Media Server 8.1.5 Recording Server (Zoom/Nice/Verint)
    Genesys Media Server 8.1.5 Standalone Database Servers:Oracle/MS SQL for GVP Reporting Server

    Prerequisites


    Notes:
    • A configuration option (disabled by default) exists within Media Control Platform (MCP) component versions 8.1.5 or higher, that can be enabled, requiring the MCP to pass its own grammars. If the inlinegrammar_by_url option (under the vxmli section on the MCP) is enabled, then IIS would be required.

    Genesys Media Server - Prerequisites

    Third-Party Component Prerequisites

    Acquired by Customer

    Provided by Genesys

    Conditions/Limitations

    PSTN Connector - IP to TDM Gateway (Optional)

    Dialogic Boards Yes No Release: All
    Refer to the Genesys Voice Platform 8.1 Deployment Guide.
    Dialogic SR 6 Driver Software SU 241 Yes No Release: All
    For GVP 8.1.5 and later, in order to use PSTN Connector, you must order 8.1.4 MCP as well. Dialogic boards are no longer available from Dialogic. Genesys has Media Gateway Partners who offer comparable products that perform the PSTNC function entirely, without using Dialogic.

    SIP Server to Resource Manager HA (active-active mode) (Optional)

    Third-party Load Balancer Yes No Release: All
    Supports F5 and Microsoft Network Load Balancer (NLB).

    Third-Party Component Prerequisites

    Microsoft SQL Server Yes No Release: All
    Only required with the GVP Reporting Server component. Refer to the above Supported Database section for versions and limitations.
    Oracle Yes No Release: All
    Only required with the GVP Reporting Server component. Refer to the above Supported Database section for versions and limitations.

    Voice Platform Reporting Server - Prerequisites

    Third-Party Component Prerequisites

    Acquired by Customer

    Provided by Genesys

    Conditions/Limitations

    Third-Party Component Prerequisites

    Oracle Java 7 Runtime (JRE) Yes No Release: All
    Only required with the Voice Platform Reporting Server component. Refer to the above Supported Database section for versions and limitations.
    Oracle Java 8 Runtime (JRE) Yes No Release: 8.5.181+
    This page was last modified on March 19, 2019, at 11:24.

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