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Copyright

All Genesys software is © Copyright 2017 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:


NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

New in Release 8.1.x

T-Server for Aastra MXONE

  • Support for Windows Server 2012.
  • The ability to specify different rules for internal and external call forwarding.
  • AttributeCallId now stores any changes to CallId made at the switch during the entire life of a call.

T-Server for Alcatel A4400/OXE

  • Support for Red Hat Enterprise Linux AP 7.x, in 32-bit and 64-bit modes.
  • Additional support for Interaction Concentrator and Info Mart reporting.
  • Support for Windows Server 2012.
  • T-Server is now able to route calls from the Routing Services Interface (RSI) to a user's voicemail if the RouteToVoiceMail key of AttributeExtensions is present in the TRouteCall request with a value of true or 1.
  • A 64-bit T-Server build is now supported on 64-bit Windows Server 2008.
  • T-Server is now supported on Linux 6 32- and 64-bit platforms. A native 64-bit T‑Server executable is now included in the Linux package and is supported on 64-bit Linux 5 and Linux 6 platforms.
  • Limited display of sensitive information: In logs, new options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. See the Genesys Security Deployment Guide for details.
  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).

T-Server for Aspect ACD

  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).
  • Support for T3 IP phones.

T-Server for Avaya Communication Manager

  • Support for Avaya Communication Manager 7.x. Communication Manager is supported with custom patch 23413 or a patch that includes patch 23413.
  • Support for Mutual TLS connection to Message Server at the host level.
  • Support for a new Avaya replace CPN protocol that enables the sending of both UUI and a Calling Party Number within the UUI Information Element, over both SIP trunks and ISDN.
  • Optimization of agent extension (DN) registration in High Availability (HA) environments by eliminating unnecessary registrations, based on the agent login state.
  • T-Server now allows configuration of default agent work modes when clients do not specify valid work modes.
  • Supports Windows Server 2012, in 64-bit native and compatibility modes.
  • This version of T-Server adds a new LMS message for the Agent No Answer Supervision feature.
  • T-Server can now control the serialization of TMakePredictiveCall requests.
  • This version of T-Server enhances support of the DropCRV feature (currently documented in the Deployment Guide for this T-Server).
  • A 64-bit T-Server build is now supported on 64-bit Windows Server 2008.
  • T-Server is now supported on Linux 6 32- and 64-bit platforms. A native 64-bit T‑Server executable is now included in the Linux package and is supported on 64-bit Linux 5 and Linux 6 platforms.
  • Limited display of sensitive information: In logs, new options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. See the Genesys Security Deployment Guide for details.
  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).

T-Server for Avaya TSAPI

  • Support for Avaya Communication Manager 7.x. Communication Manager is supported with custom patch 23413 or a patch that includes patch 23413.
  • Support for Red Hat Enterprise Linux 6.
  • Added control over the UCID byte order.
  • Supports Windows Server 2012, in 64-bit native and compatibility modes.
  • Supports 64-bit Windows Server 2008 in compatibility mode only.
  • This version of T-Server adds a new LMS message for the Agent No Answer Supervision feature.
  • T-Server is now built with TSAPI SDK 6.1.1 for both Windows and Linux operating systems.
  • Limited display of sensitive information: In logs, new options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. See the Genesys Security Deployment Guide for details.
  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).

T-Server for Cisco Unified Communications Manager

  • To avoid repeated attempts to route calls to unexpectedly unavailable agents, T-Server can now set agents to Not Ready (or equivalent) when their DN is unavailable. See Agent state change on unavailable DN in the Deployment Guide Supplement for details.
  • Support for Cisco Unified Communications Manager versions 11.0 and 11.5.
  • Support for Cisco extend and connect. Note, however, that the following features are not supported with extend and connect: supervision, call parking, call pickup, and hunt groups. See Extend and connect in the Deployment Guide Supplement for details.
  • Support for Cisco Jabber application version 11.6.0 with voice capabilities as a single-line DN. Note, however, that the following features are not supported with Jabber: extension mobility, supervision, call parking, call pickup, and hunt groups.
  • Support for the E.164 numbering plan.
  • A new configuration option, clean-calls-on-all-links-up, that cleans up disconnected calls to avoid stuck calls.
  • Support of Cisco Unified Communications Manager version 10.5.
  • Enhanced support for changing an agent state and applying a delay to an agent state when a corresponding agent DN goes out of service. The choice of agent states has been extended.
  • Support for hunt groups in broadcast mode.
  • Support of Red Hat Enterprise Linux 6.0 32-bit and 64-bit native.
  • T-Server now correctly handles a switchover that occurs during supervisor monitoring.
  • TLS encryption is now supported between T-Server and the Genesys Java Telephony API (JTAPI) process and the Cisco CTIManager. See TLS Support in the Deployment Guide Supplement for details.
  • Support of Windows 2012 64-bit.
  • Support of Cisco UCM version 10.0.
  • Support of Red Hat Enterprise Linux 6.0 32-bit and 64-bit native.

T-Server for CSTA Connector and CSTA Connector for BroadSoft BroadWorks

  • Enhanced detection and recovery mechanisms related to BroadSoft Application Server failures.
  • Support for enhanced call recording control introduced in BroadSoft BroadWorks R20.
  • Support for muting and unmuting of all conference participants (including the conference controller).
  • Support on Red Hat Enterprise Linux 7, 64-bit native.
  • Support for an application-specific LMS file.
  • Support for the BroadSoft Release 17 SP4 feature: Call Recording.
  • Polling from BroadWorks Connector to XSP.
  • Multiple connections from CSTA T-Server to BroadWorks Connector.
  • Support for the new BroadSoft AS Switchover functionality.
  • Support on Red Hat Enterprise Linux 6 32- and 64-bit platforms.
  • Limited display of sensitive information: New options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding.
  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).
  • Improved performance through re-use of session identifiers in communication with BroadWorks XSP Server.
  • Provide further environment flexibility with XSP link configuration.

T-Server for Mitel MiTAI

  • Support for Mitel MCD 5 and SDK 5.
  • Support for Mitel Hot Desking functionality.
  • Support for Internet Protocol version 6 (IPv6).
  • Support for VMware vSphere 4 Hypervisor (ESXi).
  • Support for the Acresso FLEXNet Publisher 11.9 license manager.
  • Support for Mitel Automatic Call Distribution (ACD) Express Groups. The configuration for groups in a configuration environment is the same as for other types of ACD groups.
  • Emulated Supervised Routing is no longer supported.

T-Server for NEC NEAX/APEX

  • Support for Windows Server 2012.
  • A new option that specifies a switch system family, to prevent the rejection of certain requests by small switch systems.
  • Enhanced handling of Agent Login requests
  • Supports Call Parking, Call Pickup, Multi-line Operation, and SCF Calling Party Number Selection on the NEC UNIVERGE SV8500 switch.
  • Supports the Genesys Real-Time Protocol (RTP) stream monitoring API.
  • A 64-bit T-Server build is now supported on 64-bit Windows Server 2008.
  • T-Server is now supported on Linux 6 32- and 64-bit platforms. A native 64-bit T‑Server executable is now included in the Linux package and is supported on 64-bit Linux 5 and Linux 6 platforms.
  • Limited display of sensitive information: In logs, new options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. See the Genesys Security Deployment Guide for details.
  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).

T-Server for Nortel Communication Server 1000 with SCCS/MLS

  • A 64-bit T-Server build is now supported on 64-bit Windows Server 2008.
  • T-Server is now supported on Linux 6 32- and 64-bit platforms. A native 64-bit T‑Server executable is now included in the Linux package and is supported on 64-bit Linux 5 and Linux 6 platforms.
  • Limited display of sensitive information: In logs, new options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. See the Genesys Security Deployment Guide for details.
  • Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).

T-Server for Nortel Communication Server 2000/2100

  • Support for Windows Server 2012, 64-bit native for TCP/IP links.
  • Support for the Dialogic Eiconcard adapter using the x.25 protocol on Windows 2008.
  • The ability for clients to request T-Server to stop recording new calls while the link is disconnected.

T-Server for Siemens HiPath 4000 CSTA III

  • Support for Red Hat Enterprise Linux 6 and 7 operating systems, in 32-bit and 64-bit modes.
  • Support for Windows Server 2012, in 64-bit native and compatibility modes.
  • Enables a delay in the automatic disconnection of failed dialed calls.

Copyright

All Genesys software is © Copyright 2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:

NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

New in Release 9.0.x

T-Server for Aastra MXONE CSTA I

  • Support for Windows Server 2016.

T-Server for Alcatel A4400/OXE

  • Support for Windows Server 2016.
  • The ability to set the headset-mode option at the agent level.

T-Server for Avaya Communication Manager

  • Support for Windows Server 2016.

T-Server for Avaya TSAPI

  • T-Server can now log out an agent when the client that requested the login is disconnected.

T-Server for Cisco Unified Communications Manager

  • To avoid repeated attempts to route calls to unexpectedly unavailable agents, T-Server can now set agents to Not Ready (or equivalent) when their DN is unavailable. See Agent state change on unavailable DN in the Deployment Guide Supplement for details.
  • T-Server now enables supervisor monitoring across a Cisco cluster.
  • Support for Windows Server 2016.

T-Server for CSTA Connector

  • Support for Windows Server 2016.

CSTA Connector for BroadSoft BroadWorks

  • Support for Windows Server 2016.
  • The ability to disable reporting for unneeded BroadWorks event packages.

T-Server for NEC NEAX/APEX

  • Support for Windows Server 2016.
  • Support for Red Hat Enterprise Linux 7, 64-bit.
  • T-Server adds support for AttributeTimeout on RequestPredictiveCall in accordance with the T-Library specification for TMakePredictiveCall.

T-Server for Nortel Communication Server 2000/2100

  • Support for Windows Server 2016.
  • Support for Red Hat Enterprise Linux 7, 64-bit.
  • Support for Red Hat Enterprise Linux 6, 32- and 64-bit.
  • T-Server can now use a new option, strict-record, to delay recording until calls are established.

T-Servers

T-Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to, the CTI link in the telephony device. T-Server is a TCP/IP-based server that can also act as a messaging interface between T-Server clients. It is the critical point in allowing your Genesys solution to facilitate and track the contacts that flow through your enterprise.

Genesys T-Servers (Media) are included in various packages of the Inbound, Digital, and Outbound solutions of Customer Engagement, the Workforce Optimization solution of Employee Engagement, and the Integration and Platform solutions for Business Optimization. Contact your Genesys representative for more information.

[+] Expand to see the list of T-Servers that entered End of Life (EOL)

What's New

Release Notes

Documentation for Media 8.1

Network Media Interfaces 8.1


More Release Information


Release Notes

Documentation for Media 8.0

Documentation for Network Media Interfaces 8.0

Documentation for Other T-Server 8.0 Products

Readmes and Advisories

Release Notes

Documentation for Media 7.6

Documentation for Network Media Interfaces 7.6

Documentation for Other T-Server 7.6 Products

Readmes and Advisories

This page was last modified on May 16, 2018, at 09:33.