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When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.

License Reporting Manager

License Reporting Manager (LRM) measures and stores usage data for licensed Genesys products and user-defined bundles, providing Genesys users with license usage reports for compliance monitoring, and Hosted Service Providers with usage data that can be used for billing end customers.


READ release information: New in 8.5 Releases | Readme

Current documentation set for License Reporting Manager 8.5.

Deployment Guide Use for deployment and configuration information.

Physical Data Model for an IBM DB2 Database Use to understand the License Reporting Manager schemas.

Physical Data Model for a Microsoft SQL Database Use to understand the License Reporting Manager schemas.

Physical Database Model for an Oracle Database Use to understand the License Reporting Manager schemas.

Physical Data Model for a PostgreSQL Database Use to understand the License Reporting Manager schemas.

Genesys Hardware Sizing GuideUse this document to provide system-level information about Genesys hardware sizing guidelines.

Framework 8.5 Combined Log Events Help Log Events Help including LRM Log Events.

License Reporting Manager 8.5 Release Information

Click below to see New in This Release and Readme information for 8.5 releases.

[+] Show release information

Current documentation set for License Reporting Manager 8.1.

Important
In release 8.1, the User Guide was merged into the Deployment Guide

Deployment Guide Use for an overview of LRM and to deploy LRM.

Physical Database Model for Oracle Use to understand the License Reporting Manager schemas.

Physical Data Model for a Microsoft SQL Database Use to understand the License Reporting Manager schemas.

Genesys Hardware Sizing GuideUse this document to provide system-level information about Genesys hardware sizing guidelines.

Framework 8.1 Combined Log Events Help Log Events Help including LRM Log Events.

License Reporting Manager 8.0 is a restricted release. Documentation for this release is provided on the Product DVD. For availability of this release, contact your Genesys representative.

This page was last modified on May 1, 2016, at 20:28.