When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Copyright
All Genesys software is © Copyright 2014 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Customer Care representative if you have any questions.
- This product contains IBM Data Server Driver for JDBC and SQLJ, which you may use only to enable the application and may not copy (excluding backup), redistribute or reverse engineer.
- CONTAINS Runtime Modules of IBM Data Server Driver for JDBC and SQLJ Version 4.0 (c) Copyright IBM Corporation 2007 All Rights Reserved.
- IBM Data Server Driver for JDBC and SQLJ is subject to US Government Users Restricted Rights - Use, duplication or disclosure restricted by the GSA ADP Schedule Contract with the IBM Corporation.
- This product contains STLPort which includes the following copyrights:
- Copyright 1994 Hewlett-Packard Company Copyright 1996,97 Silicon Graphics.
- Computer Systems, Inc. Copyright 1997 Moscow Center for SPARC.
- Technology, Copyright (c) 1999, 2000, 2001, 2002 Boris Fomitchev.
- This product contains PThreads-win32 distributed under terms of the GNU Lesser General Public License 2.1.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Reporting 8.1 Product Alerts
The Reporting 8.1 CCPulse+ Administrator's Guide, the "Reporting 8.1 CCPulse+ Help" and the Reporting 8.1 Deployment Guide have been updated for the Reporting 8.1 release.
The 8.0 or 7.6 versions of the other documents in the Reporting suite still apply.
New in Release 8.1.0
- For a better management of the CCPulse+ workspaces:
- CCPulse+ can add new objects (for example, agent group) to an existing workspace without creating a new workspace.
- CCPulse+ can associate different workspaces to users sharing the same application with the use of environment variables in the storage path.
- CCPulse+ offers additional enhancements for the Import/Export wizard (resizable dialog, and multi-object selection).
- For a better usability of the CCPulse+ workspaces:
- CCPulse+ can display information in table views in unsorted mode.
- CCPulse+ can adjust and manage column width of the grid with keyboard shortcut.
- For security constraints, CCPulse+ now hides the IP address of servers.
- For performance reasons, CCPulse+ offers the possibility to disable and hide the peek statistics button.
- Localization Support—CCPulse+ is localized for the following markets:
- Chinese (Simplified): 8.1.000.19
- Czech: 8.1.000.19
- French: 8.1.000.19
- German: 8.1.000.19
- Italian: 8.1.000.19
- Japanese: 8.1.000.19
- Korean: 8.1.000.19
- Portuguese (Brazilian): 8.1.000.19
- Russian: 8.1.000.19
- Spanish (Latin American): 8.1.000.19
- Turkish: 8.1.000.19
New in Release 8.1.1
- The main CCPulse+ installation package is available now in English only. For any other language support an appropriate Language Pack must be installed.
- Translation Support. CCPulse+ 8.1.100.10 supports the following language packs:
- Czech 8.1.100.02
- French (France) 8.1.100.02
- Japanese 8.1.100.07
- German 8.1.100.02
- Portuguese (Brazilian) 8.1.100.02
- Russian 8.1.100.04
- Spanish (Latin America/Mexico) 8.1.100.04
Reporting and Reporting Templates
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.
- All versions of Contact Center Analyzer (CCA) reached End of Support on May 31, 2021. It entered End of Life (EOL) on May 31, 2019.
- All versions of CCPulse/CCPulse+ entered End of Life (EOL) on January 31, 2021 and reach End of Support on December 31, 2022.
What's New
Release Notes
Documentation for Reporting
The Reporting 8.1 release consists of CCPulse+ 8.1 release and CC Analyzer 8.1 release.
Some documents have been updated for the Reporting 8.1 release. The 8.0 or 7.6 versions of the other documents in the Reporting suite still apply.
Documentation for Reporting Technical Reference Series 8.0
International Release Notes and Help
Advisory
More Release Information
Release Notes
Documentation for Reporting 8.0
The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 8.0 release.
The Reporting Templates 8.0 release consists of CCPulse+ Templates 8.0 release and CC Analyzer Templates 7.6 release.
Release number in a document title reflects the latest release of the Reporting components that a particular document describes.
Documentation for Reporting Technical Reference Series 8.0
Additional Documents
Legacy Documents
The Legacy Documents tab lists additional 7.x documents that apply to prior releases of this product.
International Help
Deployment Procedures
Readme and Advisories
Release Notes
Documentation for Reporting 7.6 and Reporting Templates 7.6
The Reporting 7.6 release consists of CCPulse+ release 7.5 and CC Analyzer release 7.6.
Reporting Templates 7.6 release consists of CCPulse+ Templates release 7.2 and CC Analyzer Templates release 7.6.
Release number in a document title reflects the latest release of the Reporting components that a particular document describes.
Documentation for Reporting Technical Reference Series 7.6
Deployment Procedures
Readme and Advisories
Release Notes
Documentation for Reporting 7.5 and Reporting Templates 7.2
The Reporting 7.5 release consists of CCPulse+ 7.5 release and CC Analyzer 7.2 release.
Reporting Templates 7.2 release is compatible with Reporting components of 7.5 release.
Release number in a document title reflects the latest release of the Reporting components that a particular document describes.
Documentation for Reporting Technical Reference Guide 7.2
Readme and Advisories
Release Notes
Documentation for Reporting 7.2 and Reporting Templates 7.2
Reporting Templates 7.2 release consists of CCPulse+ Templates 7.2 release and CC Analyzer Templates 7.2 release.
Alert: The Reporting 7.2 release, which consists of CCPulse+ 7.2 release and CC Analyzer 7.2 release, has reached End of Support. Contact Customer Care if you are looking for their product documentation.
Reporting 7.2 Deployment Guide Includes information on deploying reporting templates 7.2.
Readme and Advisories
See Product CD for readme.
The following documents were made available with Reporting Templates 7.6.0 release until Hyperion-based reporting templates 7.6 for CC Analyzer had been replaced with equivalent SAP Crystal Reports templates 7.6.1: