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Copyright

All Genesys software is © Copyright 2014 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.

  • This product includes software developed by the Boost Project (www.boost.org).
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Stat Server 8.5 Product Alerts

  • Install and run a matching Stat Server executable file on a 32- or a 64-bit version of an operating system, if applicable. In particular, use:
    • statserv_32 on a 32-bit operating system.
    • statserv_64 on a 64-bit operating system.
  • Stat Server supports Java Development Kit (JDK) version 1.7.

New in Release 8.5.0

  • Support for multiple Interaction Servers that handle the same tenant (and agents).
  • Support the EventHint panic signal in the event of a message burst.
  • Server-side events filtering support for Interaction Server.
  • Support for Interaction Server Proxy.
  • Support for Unresponsive Process Detection/Explicit Hangup.
  • Support for direct connection to database.
  • Ability to process network messages in a separate thread.
  • Support for a higher number of concurrent connections.
  • A more robust Do Not Disturb (DND) model for voice.
  • Discontinuation of the legacy Stat Server Configuration and Resource Capacity Wizards. The Resource Capacity Wizard functionality has moved to Genesys Administrator Extension.

New in Release 8.5.1

New features, introduced in the 8.5.110.05 release:

  • Enhanced tracking of a multimedia interaction associated with the virtual queue (VQ).
    Stat Server continues to collect VQ tracking details using the EventCustom event, but now does so from all connected Interaction Servers that may participate in processing of the same interaction. This enhancement addresses cases where URS dispatches routing events through one Interaction Server and then offers the interaction with follow-up handling using another Interaction Server.

New features, introduced in the 8.5.110.03 release:

  • Stat Server supports budget-based routing. URS release 8.1.400.50 or higher is required.
  • The following new configuration options, configured in the new [budget] section, have been added to support budget-based routing:
    • Agent or Place object:
      <media_type_name>
    • MediaType object:
      default-agent-budget
      default-cost
      default-cost-consult
      default-cost-inbound
      default-cost-internal
      default-cost-outbound
      default-cost-unknown
    • Tenant object:
      default-agent-budget
      default-cost
      default-cost-consult
      default-cost-inbound
      default-cost-internal
      default-cost-outbound
      default-cost-unknown
      enabled
      interaction-cost-key

New features, introduced in the 8.5.109 release:

  • In addition to Warm Standby, Stat Server supports the Hot Standby redundancy mode for Stat Server high availability (HA) pairs on Windows and Linux platforms.
  • The following new configuration options, configured in the new [ha] section, have been added to support Hot Standby redundancy:
    • addp-remote-timeout
    • addp-timeout
    • addp-trace
    • chunk-size
    • chunk-timeout
    • connect-timeout
    • session-expiration-period
    • session-expiration-timeout
  • Stat Server maps the content of the attribute_reason_desc from Interaction Server events to the value of the ReasonValue key in a UserData key-value list on Action for the CurrentState or in a Reasons key-value list for the CurrentStateReasons.

New features, introduced in the 8.5.108 release:

  • Stat Server supports overload protection method of reducing CPU consumption.
  • The following new configuration options are added in the [overload] section:
    • allow-new-connections-during-overload
    • allow-new-requests-during-overload
    • cpu-cooldown-cycles
    • cpu-poll-timeout
    • cpu-threshold-high
    • cpu-threshold-low
    • cut-debug-log
    • protection
    • qos-default-overload-policy
    • qos-recovery-enable-lms-messages
  • Stat Server supports the retrospective InteractionAbandoned action for Tenants.
  • Stat Server supports Windows Server 2016 and Windows Server 2016 Hyper-V.

New features, introduced in the 8.5.107 release:

  • Stat Server supports Sliding, Selection, and SinceLogin aggregation intervals in the statistical category Formula.
  • Stat Server logs operational statistics and current execution context into a special StatFile log file to help with diagnostics and troubleshooting.
  • Stat Server supports the durable InteractionWait action for Tenants. The action is intended to track an interaction until it is actually handled by an agent.
  • Stat Server supports the durable DND action on RegDN.
  • Stat Server supports Red Hat Enterprise Linux 7.

New features, introduced in the 8.5.106 release:

  • Stat Server supports the statistical category Formula for the Growing time profile.
  • Stat Server supports the Ever Growing time profile for a limited set of the float-valued categories.
  • Stat Server supports the new DialRemoteRelease action on Campaign/CallingList statistical objects.
  • Stat Server supports the enable-thread, throttle-period, and throttle-threshold options.

New features, introduced in the 8.5.105 release:

  • Stat Server can be configured to undertake multiple attempts to register a DN.
  • Stat Server supports multiple business attribute values in stat types.
  • Stat Server supports new InteractionResponded action.
  • Stat Server reports the progress of building virtual agent groups during the startup in logs, using the new LMS message:
    10069|STANDARD|Building virtual agent groups on tenant '%s', %d percent complete
  • The following new configuration options are added in the statserver section:
    • reg-error-delay
    • reg-error-max-count

New features, introduced in the 8.5.104 release:

  • Stat Server supports new Routable and NotRoutable actions on an agent or place.
  • New DistinquishBy feature is introduced.
  • Stat Server supports new ApplyFilterAtActionEndOnly stat type option.
  • Stat Server supports new ExternalServiceRequested and ExternalServiceResponded actions for Tenants.
  • Stat Server supports the ActorType and RequestEnvelope System attributes on selected actions.
  • The following new configuration options are added in the statserver section:
    • consult-acw-mode
    • suppress-user-data

New features, introduced in the 8.5.103 release:

  • New GroupBy feature is introduced.
  • Support of the time zone specification in a growing TimeProfile definition.
  • Stat Server supports the following new actions:
    • InteractionAccepted
    • InteractionAnswered
    • InteractionReleased
  • Stat Server calculates new InteractionWait action on StagingArea.
  • Stat Server supports new UserEventReceived action for a regular DN and mediation DN.
  • Stat Server supports the AgentID System attribute on selected actions.
  • Stat Server supports the GlobalUserData key-value list in filters and formulas.
  • The following new configuration options are added in the statserver section:
    • interaction-wait-on-sa-max-number
    • interaction-wait-on-sa-media-list

New features, introduced in the 8.5.102 release:

  • Serialization of Statistical Aggregates to/from Backup File.
  • Enhanced EstimatedWaitTime2 statistical category – better precision, no limitation for use with Voice media.
  • Support for System attributes in filters and formulas.
  • Support for Tenant as a native statistical object. Note: Tenant, as a statistical object, is not compatible with any of the existing supported object types and cannot be listed along with any other in the stat type Objects attribute.
  • Stat Server now supports the following Tenant multimedia actions:
    • InteractionCreated – When the system receives a new interaction.
    • InteractionAbandonedDuringOffering – When an interaction is revoked or refused.
    • InteractionAccepted1 – Generated once when an interaction is accepted for the first time.
    • InteractionDeleted – When an interaction is finished (event processing has stopped).
    • InteractionPastAcceptServiceLevel – When an interaction exceeds accept service level.
    • InteractionPastCompletionServiceLevel – When an interaction exceeds completion service level.
  • Stat Server supports the following StagingArea multimedia action:
    • InteractionPastAcceptServiceLevel – When an interaction exceeds accept service level.
    • InteractionPastCompletionServiceLevel – When an interaction exceeds completion service level.
  • Support for RONA (Revoke On No Answer) on associated Virtual Queues.

New features, introduced in the 8.5.101 release:

  • Stat Server calculates regular statistics on StagingArea for the following new actions:
    • InteractionAbandonedDuringOffering
    • InteractionAccepted
    • InteractionAnswered
    • InteractionReleased
  • Stat Server supports the following new actions for a regular DN:
    • CallObserving...
    • CallOutboundOriginated
    • CallOutboundReceived
  • Stat Server includes functionality for the prevention of database update losses due to commit failures or loss of database server connection.
  • Stat Server supports JDK 1.8.
  • Stat Server now only loads JVM, if it is defined in the configuration with absolute path.
  • As of October 23, 2015, Stat Server supports the ORS Extension, which enables Orchestration Server, in conjunction with Stat Server, to display ORS performance monitoring data in a Genesys Real Time Metrics client, such as Pulse.

New features, introduced in the 8.5.100 release:

  • Stat Server now reads the configuration in asynchronous mode.
  • Stat Server calculates regular statistics on StagingArea for the following new actions (Stat Server Java Extensions do not need to be loaded for calculation of these statistics):
    • InteractionCreated
    • InteractionDistributed
    • InteractionCleared
    • InteractionDistributedToQueue
    • InteractionDeleted

Stat Server, Real-Time Metrics Engine

Stat Server tracks information about customer interaction networks (contact center, enterprise-wide, or multi-enterprise telephony and computer networks). Stat Server also converts the data accumulated for directory numbers (DNs), agents, agent groups, and non-telephony-specific object types, such as e-mail and chat sessions, into statistically useful information, and passes these calculations to other software applications that request data.

Stat Server/Real-Time Metrics Engine is included in various packages of the Inbound, Outbound, and Digital, solutions for Customer Engagement, the Workforce Optimization solution of Employee Engagement, and the Integration, Platform, and Analytics solutions for Business Optimization. Contact your Genesys representative for more information.

What's New

Release Notes

Documentation

Deployment Guide

This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

RTME Options Reference

This document provides the latest information on configuration options.

User's Guide

This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Genesys Resource Capacity Planning Guide

Use this document for the methodology and inner workings of Genesys planning tools.

Migration Information


More Release Information

Release Notes

Documentation

Deployment Guide

This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

User's Guide

This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Genesys Resource Capacity Planning Guide

Use this document for the methodology and inner workings of Genesys planning tools.

Readme and Advisory

Release Notes

Documentation

Deployment Guide

This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

User's Guide

This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Genesys Resource Capacity Planning Guide

Use this document for the methodology and inner workings of Genesys planning tools.

Readme and Advisories

Release Notes

Documentation

Deployment Guide

This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

User's Guide

This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Readme and Advisories

Other Documentation Where Stat Server is Used

Genesys 7.6 Instant Messaging Solution Guide

Stat Server plays an important role in determining which agents receive instant messages.

This page was last modified on January 13, 2017, at 11:51.