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Resource Capacity

The maximum possible number of interactions of each media type, in any possible combinations, that a resource can handle simultaneously.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Resource Capacity Planning Guide

Resource Capacity Planning (RCP) represents Genesys's latest methodology for distributing contact-center interactions. Stat Server is the principle element at the core of resource capacity planning, feeding the capacities of resources to Multimedia and Universal Routing servers - information that is needed to make intelligent routing decisions. Together with the business-priority planning that you define, RCP enables you to better manage agent workload and interaction delivery.

New in This Release

35px|link= Stat Server 8.5 no longer supports Configuration Wizard and Resource Capacity Wizard, described in the Genesys 8.1 Resource Capacity Planning Guide.

35px|link= Starting with RTME release 8.5.0, Genesys Administrator Extension (GAX) interface replaces the Resource Capacity Wizard functionality.

This short video demonstrates how to create Capacity Rules using GAX:

GAX help provides more details on how to set Capacity Rules.

This page was last edited on September 26, 2014, at 16:52.

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