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Resource Capacity

The maximum possible number of interactions of each media type, in any possible combinations, that a resource can handle simultaneously.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Resource Capacity Planning Guide

Resource Capacity Planning (RCP) represents Genesys's latest methodology for distributing contact-center interactions. Stat Server is the principle element at the core of resource capacity planning, feeding the capacities of resources to Multimedia and Universal Routing servers - information that is needed to make intelligent routing decisions. Together with the business-priority planning that you define, RCP enables you to better manage agent workload and interaction delivery.

New in This Release

New3.png Stat Server 8.5 no longer supports Configuration Wizard and Resource Capacity Wizard, described in the Genesys 8.1 Resource Capacity Planning Guide.

New3.png Starting with RTME release 8.5.0, Genesys Administrator Extension (GAX) interface replaces the Resource Capacity Wizard functionality.

This short video demonstrates how to create Capacity Rules using GAX:

GAX help provides more details on how to set Capacity Rules.

This page was last modified on September 26, 2014, at 09:52.

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