Capacity Snapshots
Stat Server logs capacity snapshots, which correspond to the capacity rules that you define.
Stat Server logs a capacity snapshot whenever certain events take place, including:
- Any time that a place associated with a voice DN is added to your configuration
- When the state of readiness at a particular place for a particular media type changes from NotReady to Ready or from Ready to NotReady
- When the state of readiness at a voice DN that has an agent logged into it changes, even if, starting with Stat Server 8.1.2, the DN is not associated with any place
- When assigned capacity rules are added, altered, or deleted
- As the number of concurrent or assignable interactions for each media type changes at a particular place or agent
Capacity Snapshot Formats
The format of the capacity snapshot depends on whether there is an association between the agent and a place.
No association exists between the agent and a place
Stat Server logs the capacity snapshot only for the agent, as follows:
<date> <time> <loglevel>: Capacity snapshot for agent
'<agentID>'('<tenant>') (CR='<CapacityRuleName>')
An association exists between the agent and a place
Stat Server 8.1.2 and 8.5.0
Starting with release 8.1.2, Stat Server logs separate capacity snapshots for the agent and place, as follows:
- For the agent:
<date> <time> <loglevel>: Capacity snapshot for agent
'<agentID>'('<tenant>'), '<placeID>'('<tenant>')
(CR='<CapacityRuleName>')
- For the place:
<date> <time> <loglevel>: Capacity snapshot for place
'<placeID>'('<tenant>') , '<agentID>'('<tenant>')
(CR='<CapacityRuleName>')
Stat Server 8.1.0 and lower releases
Stat Server 8.1.0 and lower releases logs the capacity snapshot for the place and associated agent, as follows:
<date> <time> <loglevel>: Capacity snapshot for place
'<placeID>'('<tenant>'), agent '<agentID>'('<tenant>')
(CR='<CapacityRuleName>')
media_state current_number max_number routable
<nowiki>----------- -------------- ---------- --------</nowiki>
[ S N<sub>1</sub> N<sub>2</sub> N<sub>3</sub> ] <-- <mediatype>
where [ S N<sub>1</sub> N<sub>2</sub> N<sub>3</sub> ] is a capacity vector relating to one particular media type.
See Capacity Vector for more information.