Workspace Web Edition Agent Desktop
Workspace Web Edition is a web-based Agent Desktop that provides a web client interface to access Genesys Services both on premises and in cloud environments.
Workspace Web Edition 8.5 entered End of Life (EOL) on April 22, 2024. It enters End of Maintenance (EOM) and End of Support (EOS) on on April 30, 2025. If you have questions, contact your account representative.
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
The Workspace Web Edition Agent Desktop Help gives you the information you need to use the Workspace Web Edition agent desktop application. Workspace allows agents to manage customer interactions.
The underlying technology behind Workspace Web Edition Agent Desktop is part of Web Services and Applications (This content is restricted and not viewable without a login supplied by Genesys. If you feel you should have access to this content, please contact us.)
Workspace Video Tutorials
| Want quick video tutorials? See our "How To" Videos collection! | 
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| Check out this video about how to handle a phone call! |