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Workspace Web Edition Agent Desktop

Workspace Web Edition is a web-based Agent Desktop that provides a web client interface to access Genesys Services both on premises and in cloud environments.

Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently and to ensure increased customer satisfaction.

The Workspace Web Edition Agent Desktop Help gives you the information you need to use the Workspace Web Edition agent desktop application. Workspace allows agents to manage customer interactions.

The underlying technology behind Workspace Web Edition Agent Desktop is part of Web Services and Applications (This content is restricted and not viewable without a login supplied by Genesys. If you feel you should have access to this content, please contact us.)

Workspace Video Tutorials

Want quick video tutorials? See our "How To" Videos collection! RedVideoButton2.PNG
Check out this video about how to handle a phone call!
This page was last modified on May 1, 2016, at 20:29.