The Unified Communications (UC) Connector enables enterprise-wide customer service. It connects the Genesys Contact Center to the larger enterprise, allowing agents to consult the enterprise Knowledge Workers and take advantage of their special or expert skills. You can also use it independently from a Genesys Contact Center to enable knowledge workers to flexibly provide customer service in a more personal setting or when a contact center is not part of the company function.
UC Connector is included in various packages of the Inbound solution for Customer Engagement. Contact your Genesys representative for more information.
Learn about deploying UC Connector 8.0.3.
Learn about integrating UC Connector with Lync / Skype for Business.
Use this book to deploy UC Connector into Genesys and integrate with the third-party UC platform in the Enterprise.
Deploy the Genesys Voice platform in conjunction with Microsoft Lync 2010.