UC Connector

The Unified Communications (UC) Connector enables enterprise-wide customer service. It connects the Genesys Contact Center to the larger enterprise, allowing agents to consult the enterprise Knowledge Workers and take advantage of their special or expert skills. You can also use it independently from a Genesys Contact Center to enable knowledge workers to flexibly provide customer service in a more personal setting or when a contact center is not part of the company function.

Important

UC Connector 8.0 entered End of Life (EOL) on September 10, 2021. It enters End of Maintenance on February 28, 2023, and reaches End of Support on August 31, 2023. If you have questions, contact your account representative. (Previously, we had announced that UC Connector 8.0 entered End of Life (EOL) on September 30, 2020, would reach End of Maintenance on February 28, 2023, and reach End of Support on March 31, 2022.)