Genesys Desktop
Genesys Desktop is a thin-client, web-based desktop application that unifies Genesys Agent and Genesys Supervisor activities within a single user-interface. Genesys Agent Desktop streamlines the handling of customer interactions by agents in the contact center by the management of both PSTN and Internet interactions. Genesys Supervisor Desktop enables day-to-day supervisor activities in a single interface with real-time reporting by providing the tools supervisors that need to react to real-time conditions.
Genesys Agent Desktop falls under the Employee Engagement Omnichannel solution of the Genesys Engage offering.
- Genesys Desktop 7.6 and Genesys Supervisor Desktop 7.6 reached End of Support on May 31, 2021. It previously entered End of Life (EOL) on May 31, 2019 and End of Maintenance on November 30, 2020.
- Genesys Desktop .NET Toolkit 7.6 reached End of Support (EOS) on November 3, 2009. It previously entered both End of Life (EOL) and End of Maintenance on November 3, 2009.
Release Notes
Documentation
Use this guide to install and configure Genesys Desktop.
Use this guide to write your own applications using Genesys Desktop.
Use these code samples to customize your desktop.
Use these code samples to customize your desktop.
Genesys Proactive Routing 7.6 Solution Guide
Use this document for information on how to configure a proactive contact solution, that relies on Outbound Contact, Universal Routing, Multimedia (now called eServices), and Genesys Desktop.
Genesys Instant Messaging 7.6 Solution Guide
Use this document for information on how to configure an Instant Messaging solution, that relies on Universal Routing, SIP Server, and Genesys Desktop.