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Genesys Training Manager

Important
Genesys Training Manager is one of the components of Genesys Skills Management. Installation documentation is available on the Genesys Skills Management page.

Genesys Training Manager enables companies to create, manage, and schedule multiple agent training activity, team meetings, and one-to-ones automatically in Genesys Workforce Management (WFM). The training scheduling process can include rooms and trainers or any combination of agent, room, and training. For team meetings and one-to-ones, this automatically includes the manager. A browser-based Web portal comes as part of the application allowing visibility of the scheduled training and meeting activity together with any other details available - for example, reason for the training, room, trainer, and any pre-training work, if required.

Genesys Training Manager falls under the Employee Engagement Workforce Optimization solution of the PureEngage offering.

Release Notes


Documentation

Administrator Guide

Provides instructions to the administrator for such tasks as creating Locations, Trainers, and Rooms, and scheduling training.

Web Portal Administrator Guide

Explains how an administrator uses the Web Portal application.

Web Portal Manager Guide

Explains how a manager uses the Web Portal application.

Web Portal Agent Guide

Explains how agent uses the Web Portal application.

Web Portal Trainer Manager Guide

Explains how a trainer manager uses the Web Portal application.

Web Portal Trainer Guide

Explains how a trainer uses the Web Portal application.

CD Readme

Release Notes

Documentation

Installation Guide

Provides instructions for an administrator to install Training Manager.

Administrator Guide

Provides instructions to the administrator for such tasks as creating Locations, Trainers, and Rooms, and scheduling training.

Upgrade Guide

Provides instructions for an administrator to upgrade Training Manager from 8.1 to 8.1.1.

Web Portal Administrator Guide

Explains how an administrator uses the Web Portal application.

Web Portal Manager Guide

Explains how a manager uses the Web Portal application.

Web Portal Agent Guide

Explains how agent uses the Web Portal application.

Web Portal Trainer Manager Guide

Explains how a trainer manager uses the Web Portal application.

Web Portal Trainer Guide

Explains how a trainer uses the Web Portal application.

CD Readme

Release Notes

Documentation

Installation Guide

Provides instructions for an administrator to install Training Manager.

Administrator Guide

Provides instructions to the administrator for such tasks as creating Locations, Trainers, and Rooms, and scheduling training.

Web Portal Administrator Guide

Explains how an administrator uses the Web Portal application.

Web Portal Manager Guide

Explains how a manager uses the Web Portal application.

Web Portal Agent Guide

Explains how agent uses the Web Portal application.

Web Portal Trainer Manager Guide

Explains how a trainer manager uses the Web Portal application.

Web Portal Trainer Guide

Explains how a trainer uses the Web Portal application.

CD Read Me

Release Notes

Read Me

For this release, product readme are available on the Product CD.

Documentation

Product documentation is available on the Product CD.

This page was last modified on October 9, 2018, at 14:08.