ImportantPerformance DNA is one of the components of Genesys Skills Management. Installation documentation is available on the Genesys Skills Management page.
Performance DNA (PDNA) allows companies to do any or all of the following:
- Use a combination of online tests, self assessments, and observational feedback to assess employee skills.
- Define a learning path for employees and track their progress toward achieving business-defined certifications.
- Define an ideal profile for employees based on test scores and other KPI data from external systems, and track and report employee performance against the defined profile.
Performance DNA falls under the Employee Engagement Workforce Optimization solution of the PureEngage offering.[+] Note about Performance DNA in Genesys Cloud
This page was last modified on March 12, 2019, at 07:06.