Performance DNA

Important

Performance DNA is one of the components of Genesys Skills Management. Installation documentation is available on the Genesys Skills Management page.

Important

Performance DNA entered End of Life (EOL) on August 21, 2023. It enters End of Maintenance on November 30, 2024 and reaches End of Support on May 31, 2025. If you have questions, contact your account representative.

Performance DNA (PDNA) allows companies to do any or all of the following:

Use a combination of online tests, self assessments, and observational feedback to assess employee skills.
Define a learning path for employees and track their progress toward achieving business-defined certifications.
Define an ideal profile for employees based on test scores and other KPI data from external systems, and track and report employee performance against the defined profile.