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PureEngage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys PureEngage solution.

PureEngage Use Cases

To access this content:
  • Partners: Log in to Partner Portal and select Genesys Technical Docs.
  • Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement


Genesys Callback


      Genesys Mobile Engagement

        Genesys Web Engagement


          SIP Server


            Outbound for Cloud

              Employee Engagement

              Omnichannel Desktop

              Cloud CTI

                Web Services and Applications

                  Workspace Desktop Edition

                    Premier Edition Cloud

                      Workforce Optimization

                      Speech and Text Analytics

                        Workforce Management

                          Business Optimization



                            Business Edition Premise

                              Orchestration Server


                                Genesys Interaction SDK

                                  Performance Advisors

                                    Platform SDK


                                      Genesys Info Mart

                                        Genesys Predictive Routing

                                          Interaction Concentrator

                                            Workload Management

                                            Genesys Rules System

                                              intelligent Workload Dist.

                                                Other Best Practices

                                                Best Practices and White Papers

                                                  Genesys Care (Support)

                                                    Web Real-Time Communications

                                                      White Papers and FAQs

                                                      Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

                                                      White Papers


                                                      This page was last modified on February 7, 2019, at 05:25.