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Genesys Engage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys Engage solution.

Genesys Engage Use Cases

To access this content:
  • Partners: Log in to Partner Portal and select Genesys Technical Docs.
  • Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement


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Outbound for Cloud

Employee Engagement

Business Optimization


Genesys Info Mart

Genesys Predictive Routing

Interaction Concentrator

Workload Management

Other Best Practices

Best Practices and White Papers

  • RoutingFAQ - Professional Services Topics (Internal)

Genesys Care (Support)

Web Real-Time Communications

White Papers and FAQs

Information on a wide range of topics is under development. Help us provide the information you need by contacting us with your suggestions for useful topics.

White Papers


This page was last edited on November 2, 2022, at 17:18.
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