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PureEngage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys PureEngage solution.

PureEngage Use Cases

To access this content:
  • Partners: Log in to Partner Portal and select Genesys Technical Docs.
  • Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement


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Outbound for Cloud

    Employee Engagement

    Business Optimization


    Genesys Info Mart

      Genesys Predictive Routing

        Interaction Concentrator

          Other Best Practices

          Best Practices and White Papers

          • RoutingFAQ - Professional Services Topics (Internal)

            Genesys Care (Support)

              Web Real-Time Communications

                White Papers and FAQs

                Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

                White Papers


                This page was last edited on December 2, 2019, at 20:12.