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PureEngage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys PureEngage solution.

PureEngage Use Cases

To access this content:
  • Partners: Log in to Partner Portal and select Genesys Technical Docs.
  • Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement


Genesys Callback


      Genesys Mobile Engagement

        Genesys Web Engagement

          Universal Contact Server


            SIP Server

              Multimedia Connector for Skype for Business


                Outbound for Cloud

                  Employee Engagement

                  Omnichannel Desktop

                  Cloud CTI

                    Web Services and Applications

                      Workspace Desktop Edition

                        Premier Edition Cloud

                          Workforce Optimization

                          Speech and Text Analytics

                            Workforce Management

                              Business Optimization



                                Business Edition Premise

                                  Orchestration Server


                                    Genesys Interaction SDK

                                      Performance Advisors

                                        Platform SDK


                                          Genesys Info Mart

                                            Genesys Predictive Routing

                                              Interaction Concentrator

                                                Workload Management

                                                Genesys Rules System

                                                  intelligent Workload Dist.

                                                    Other Best Practices

                                                    Best Practices and White Papers

                                                      Genesys Care (Support)

                                                        Web Real-Time Communications

                                                          White Papers and FAQs

                                                          Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

                                                          White Papers


                                                          This page was last modified on April 26, 2018, at 19:54.