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Genesys Engage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys Engage solution.

Genesys Engage Use Cases

To access this content:
  • Partners: Log in to Partner Portal and select Genesys Technical Docs.
  • Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement


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    Outbound for Cloud

      Employee Engagement

      Business Optimization


        Genesys Info Mart

          Genesys Predictive Routing

            Interaction Concentrator

              Other Best Practices

                Best Practices and White Papers

                • RoutingFAQ - Professional Services Topics (Internal)

                  Genesys Care (Support)

                    Web Real-Time Communications

                      White Papers and FAQs

                      Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

                      White Papers


                      This page was last edited on September 18, 2020, at 13:41.