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PureEngage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys PureEngage solution.

PureEngage Use Cases

To access this content:
  • Partners: Log in to Partner Portal and select Genesys Technical Docs.
  • Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement

Digital

Genesys Callback

    eServices

      Genesys Mobile Engagement

        Genesys Web Engagement


          Inbound

          SIP Server


            Outbound

            Outbound for Cloud


              Employee Engagement

              Omnichannel Desktop

              Cloud CTI

                Web Services and Applications

                  Workspace Desktop Edition

                    Premier Edition Cloud


                      Workforce Optimization

                      Speech and Text Analytics

                        Workforce Management


                          Business Optimization

                          Platform

                          Composer

                            Business Edition Premise

                              Orchestration Server


                                Integration

                                Genesys Interaction SDK

                                  Performance Advisors

                                    Platform SDK


                                      Analytics

                                      Genesys Info Mart

                                        Genesys Predictive Routing

                                          Interaction Concentrator


                                            Workload Management

                                            Genesys Rules System

                                              intelligent Workload Dist.


                                                Other Best Practices

                                                Best Practices and White Papers

                                                  Genesys Care (Support)

                                                    Web Real-Time Communications

                                                      White Papers and FAQs

                                                      Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

                                                      White Papers

                                                      FAQs

                                                      This page was last modified on February 7, 2019, at 05:25.