Supported Operating Environment Reference

This reference provides system-level information about the operating environments (system, databases, and other support) for Genesys Engage on-premises products.

For information about other deployment methods, refer to Genesys Engage cloud and cloud private edition

Important

Of particular note:

• Genesys support for below platform versions ends when respective vendors declare End of support. For information, see Discontinued Support.
• For virtualization support information, see Virtualization Platform Support.
• For information on Java support, see Java Support and Genesys Support for Java.
• Selective products (9.x version) support Docker and Kubernetes, and the supported supported operating environments may vary from 8.x versions. Refer to the respective Deployment Guides for details. For example, see CX Contact, Web Services and Applications, Customer Experience Insights.

Links to product pages in this guide:

• Billing Data Server
• Composer
• CSTA Connector for BroadSoft BroadWorks
• Decisions
• eServices
• Expert Contact
• Framework
• Genesys Intelligent Automation (formerly GAAP)
• Genesys Co-browse
• Genesys Customer Experience Insights
• Genesys Administrator Extension
• Genesys Agent Scripting
• Genesys Desktop
• Genesys Info Mart
• Genesys Interaction Recording
• Genesys Interactive Insights
• Genesys IVR SDK
• Genesys Knowledge Center
• Genesys Media Server
• Genesys Mobile Services
• Genesys Pulse
• Genesys Quality Management (Zoom)
• Genesys Rules System
• Genesys Skills Management
• Genesys Softphone
• Genesys Video Gateway
• Genesys Voice Platform
• Genesys Voice Platform Studio
• Genesys Web Engagement
• Genesys WebRTC Service
• Genesys Web Services and Applications
• Genesys Widgets
• Gplus Adapter for Microsoft CRM
• Gplus Adapter for SAP Analytics
• Gplus Adapter for SAP Analytics
• Gplus Adapter for SAP CRM
• Gplus Adapter for SAP Data Access Component
• Gplus Adapter for SAP ERP
• Gplus Adapter for SAP ICI Multi-Channel
• Gplus Adapter for Siebel CRM
• Genesys Predictive Routing
• Genesys Voice Platform Voice Application Reporter
• Interaction Concentrator
• Interaction SDK
• IVR Interface Option
• intelligent Workload Distribution
• License Reporting Manager
• LivePerson Adapter
• Load Distribution Server
• Multimedia Connector for Skype for Business
• Network SIP Server
• Network T-Server ATT
• Network T-Server GenSpec
• Network T-Server ISCP
• Network T-Server MCI
• Network T-Server NGSN
• Network T-Server Sprint
• Orchestration Server
• Outbound Contact
• Platform SDK
• Pulse Advisors (formerly PMA)
• Real-Time Metrics Engine
• SIP Endpoint SDK
• SIP Feature Server
• SIP Proxy
• SIP Server
• Solution Reporting (CCPulse+ and CC Analyzer)
• SpeechMiner
• Stream Manager
• T-Server Aastra MX-ONE
• T-Server Alcatel A4200/OXO
• T-Server Alcatel A4400/OXE
• T-Server Aspect ACD
• T-Server Avaya Communication Manager
• T-Server Avaya INDeX
• T-Server Alcatel A4400/OXE
• T-Server Cisco UCCE
• T-Server Cisco Unified Communications Manager
• T-Server CSTA Connector
• T-Server CSTA Connector
• T-Server DataVoice Dharma
• T-Server Digitro AXS/20
• T-Server EADS Intecom M6880
• T-Server EADS Telecom M6500
• T-Server eOn eQueue
• T-Server Huawei C&C08
• T-Server Huawei NGN
• T-Server Mitel MiTAI
• T-Server Mitel MiVoice 5000
• T-Server NEC NEAX/APEX
• T-Server Nortel Communication Server 1000 for SCCS/MLS
• T-Server Nortel Communication Server 2000/2100
• T-Server Philips Sopho iS3000
• T-Server Samsung IP-PCX IAP
• T-Server Siemens Hicom 300/HiPath 4000 CSTAI
• T-Server Siemens HiPath 3000
• T-Server Siemens HiPath 4000 CSTA III
• T-Server Siemens HiPath DX
• T-Server Siemens HiPath DX
• T-Server Spectrum
• T-Server Tadiran Coral
• T-Server Teltronics 20-20
• T-Server Tenovis Integral 33/55
• UC Connector
• Universal Contact Server
• Universal Routing
• Voice Treatment Option
• Workforce Management
• Workspace Desktop Edition
• Workspace SIP Endpoint