Supported Operating Environment Reference

Use the queries below to do some basic drilldown into system-level information about the operating environments (system, databases, and other support) required to run Genesys applications for release 7.2 and higher.

You can also find more detailed queries for different common scenarios on these pages:

• Major Upgrade
• Java Support. (For information on the Genesys support policy for Java, see Genesys Support for Java.)
• More to come!

Important

Customer-operated Genesys Cloud Deployment: Genesys supports customers running the Genesys software on their own cloud. Customers can deploy Genesys products on operating systems, databases, and so on, as listed in this Supporting Operating Environment (SOE) Reference. Those supported operating environment details are the (direct) touchpoints for our products. The infrastructure used for deployment, whether bare metal, virtualization, or cloud, must be transparent to applications. This is the responsibility of the infrastructure provider. Customers are responsible for managing operations of the Genesys software in their cloud.

Tip

For information on operating systems, databases, and others that are not longer supported, see Discontinued Support

Links to product pages in this guide:

• Billing Data Server
• Composer
• CSTA Connector for BroadSoft BroadWorks
• CX Contact
• Decisions
• eServices
• Expert Contact
• Framework
• Genesys Intelligent Automation (formerly GAAP)
• Genesys Co-browse
• Genesys Customer Experience Insights
• Genesys Administrator Extension
• Genesys Agent Scripting
• Genesys Desktop
• Genesys Info Mart
• Genesys Interaction Recording
• Genesys Interaction Recording
• Genesys Interactive Insights
• Genesys IVR SDK
• Genesys Knowledge Center
• Genesys Media Server
• Genesys Mobile Services
• Genesys Pulse
• Genesys Quality Management (Zoom)
• Genesys Rules System
• Genesys Skills Management
• Genesys Softphone
• Genesys Video Gateway
• Genesys Video Gateway
• Genesys Voice Platform
• Genesys Voice Platform Studio
• Genesys Web Engagement
• Genesys WebRTC Service
• Genesys Web Services and Applications
• Genesys Widgets
• Gplus Adapter for Microsoft CRM
• Gplus Adapter for SAP Analytics
• Gplus Adapter for SAP Analytics
• Gplus Adapter for SAP CRM
• Gplus Adapter for SAP CRM
• Gplus Adapter for SAP Data Access Component
• Gplus Adapter for SAP ERP
• Gplus Adapter for SAP ICI Multi-Channel
• Gplus Adapter for Siebel CRM
• Genesys Predictive Routing
• Genesys Voice Platform Voice Application Reporter
• Interaction Concentrator
• Interaction SDK
• IVR Interface Option
• intelligent Workload Distribution
• License Reporting Manager
• LivePerson Adapter
• Load Distribution Server
• Messaging Apps/Social Engagement
• Multimedia Connector for Skype for Business
• Multimedia Connector for Skype for Business
• Network SIP Server
• Network T-Server ATT
• Network T-Server GenSpec
• Network T-Server ISCP
• Network T-Server MCI
• Network T-Server NGSN
• Network T-Server Sprint
• Orchestration Server
• Outbound Contact
• Platform SDK
• Pulse Advisors (formerly PMA)
• Real-Time Metrics Engine
• SIP Endpoint SDK
• SIP Feature Server
• SIP Proxy
• SIP Server
• Solution Reporting (CCPulse+ and CC Analyzer)
• SpeechMiner
• Stream Manager
• T-Server Aastra MX-ONE
• T-Server Alcatel A4200/OXO
• T-Server Alcatel A4400/OXE
• T-Server Aspect ACD
• T-Server Avaya Communication Manager
• T-Server Avaya INDeX
• T-Server Alcatel A4400/OXE
• T-Server Cisco UCCE
• T-Server Cisco Unified Communications Manager
• T-Server CSTA Connector
• T-Server CSTA Connector
• T-Server DataVoice Dharma
• T-Server Digitro AXS/20
• T-Server EADS Intecom M6880
• T-Server EADS Telecom M6500
• T-Server eOn eQueue
• T-Server Huawei C&C08
• T-Server Huawei NGN
• T-Server Mitel MiTAI
• T-Server Mitel MiVoice 5000
• T-Server NEC NEAX/APEX
• T-Server Nortel Communication Server 1000 for SCCS/MLS
• T-Server Nortel Communication Server 2000/2100
• T-Server Philips Sopho iS3000
• T-Server Samsung IP-PCX IAP
• T-Server Siemens Hicom 300/HiPath 4000 CSTAI
• T-Server Siemens HiPath 3000
• T-Server Siemens HiPath 4000 CSTA III
• T-Server Siemens HiPath DX
• T-Server Siemens HiPath DX
• T-Server Spectrum
• T-Server Tadiran Coral
• T-Server Teltronics 20-20
• T-Server Tenovis Integral 33/55
• UC Connector
• UC Connector
• Universal Contact Server
• Universal Routing
• Voice Treatment Option
• Voice Treatment Option
• Workforce Management
• Workspace Desktop Edition
• Workspace SIP Endpoint