Pulse Advisors (formerly Performance Management Advisors)
General Information - Pulse Advisors (formerly PMA)
Pulse Advisors (formerly called Performance Management Advisors) includes Contact Center Advisor, Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Genesys Adapter, Advisors Cisco Adapter, and Contact Center Advisor-Mobile Edition.
Important
- Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
- Starting with 8.5.2, Advisors Cisco Adapter and Contact Center Advisor - Mobile Edition (both the Android and iOS Clients) are discontinued.
Supported Operating Systems
Pulse Advisors Servers Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | CentOS Linux 7 | 9.0.003+ | |
Linux | Red Hat Enterprise Linux 6 | 8.5+ | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.5.2+ | |
Windows | Windows Server 2012 | 8.5+ | Support is 8.0+ for Contact Center Advisor, Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Cisco Adapter. Support from 3.3+ for Advisors Genesys Adapter. |
Windows | Windows Server 2016 | 9.0+ | |
Windows | Windows Server 2019 | 9.0+ |
Pulse Advisors User Interface Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Mobile | Android 7 (Nougat) | 9.0+ | |
Mobile | iOS 11 | 9.0+ | iOS 11.3 and 11.4 supported by iPhone only |
Windows | Windows 10 | 8.5.2+ | |
Windows | Windows 7 | 8.1+ | Discontinued as of June 30, 2020. |
Windows | Windows 8 | 8.1+ | Discontinued as of September 30, 2023. |
Windows | Windows Server 2008 | 8.0+ | Discontinued as of June 30, 2020
|
Supported Browsers
Notes:
- Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Pulse Advisors | Apple Safari | 9.0+ | For mobile devices only |
Pulse Advisors | Firefox | 9.0+ | Firefox version 12.1+ for mobile devices only |
Pulse Advisors | Firefox ESR | 8.5.1+ | Version 42+ for desktop only |
Pulse Advisors | Google Chrome | 8.5.1 - 9.0.001 | Version 46+ for desktop only |
Pulse Advisors | Google Chrome | 9.0.002+ | Version 66.0 and higher |
Pulse Advisors | Microsoft Edge | 8.5.2+ | Microsoft Edge version 41.16299.551.0 (on Windows 10 build 1709) for desktop only |
Supported Database/DB Clusters
Notes:
- An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
- Starting with release 8.5.2, a separate Contact Center Advisor-Mobile Edition is no longer being developed. If you have questions. contact your Genesys representative.
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2008 | 8.1.1 | Discontinued as of June 30, 2020. |
MS SQL Server 2008 | 8.1.1+ | Discontinued as of June 30, 2020. |
MS SQL Server 2012 | 8.5.1+ | Support is for Pulse Advisors |
MS SQL Server 2012 Cluster | 8.5.1+ | Support is for Pulse Advisors |
MS SQL Server 2014 | 8.5.1+ | |
MS SQL Server 2014 Cluster | 8.5.1+ | |
MS SQL Server 2016 | 8.5.2+ | |
MS SQL Server 2016 Cluster | 8.5.2+ | |
MS SQL Server 2017 | 9.0.003+ | |
Oracle 11g | 8.1 - 8.5.1 | Discontinued as of December 31, 2020. |
Oracle 12c R1 | 8.5.1+ | Note the following for 8.5.2+ releases: One of the following is needed: Oracle JServer or the "execute" privilege on the SYS.DBMS_LOCK package. SCAN is supported. |
Oracle 12c R1 RAC | 8.5.1+ | Note the following for 8.5.2+ releases: One of the following is needed: Oracle JServer or the "execute" privilege on the SYS.DBMS_LOCK package. SCAN is supported |
Oracle 12c R2 | 8.5.2+ | Discontinued as of March 31, 2022. |
Oracle 12c R2 RAC | 8.5.2+ | Discontinued as of March 31, 2022. |
Oracle 18c | 9.0.003+ | Discontinued as of June 30, 2021. |
Oracle 18c RAC | 9.0.003+ | Discontinued as of June 30, 2021. |
Oracle 19c | 9.0.003+ | SCAN is supported. |
Oracle 19c RAC | 9.0.003+ | SCAN is supported. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release numbers refer to Pulse Advisors.
- When using numerical IPv6 addresses, enclose the literal in brackets.
Component | Release | Interface | Conditions |
---|---|---|---|
Pulse Advisors | 8.1 | Management Framework Configuration Server/Proxy | |
Pulse Advisors | no direct interface | Interaction Server | |
Pulse Advisors | no direct interface | License Server | |
Pulse Advisors | no direct interface | SIP Server/T-Server |
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Pulse Advisors - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
Apache HTTP Server secure and non-secure mode - 2.4.x supported starting with 2.4.5 | Yes | No | Release: 8.5.2+ |
Apache HTTP Server secure and non-secure mode - up to 2.4.x supported | Yes | No | Release: 3.3 - 8.5.1 |
Apache Tomcat 8 | No | Yes | Release: 8.5.2 - 9.0.001 |
Apache Tomcat 9 | No | Yes | Release: 9.0.002+ |
OpenJDK 8 | Yes | No | Release: 9.0.002+ Either OpenJDK 8 or Oracle Java 8 Developer's Kit (JDK) is supported. |
Oracle 11g Release 2 JDBC Driver | Yes | No | Release: All |
Oracle Database 12c Release 1 (12.1.0.2) JDBC Driver | Yes | No | Release: 8.5.1+ Supported using ojdbc7.jar as follows: Advisors Platform release 8.5.101.17+; Advisors Genesys Adapter release 8.5.101.17+; Advisors Contact Center Advisor/Workforce Advisor release 8.5.101.15+; Advisors Frontline Advisor release 8.5.101.17+ |
Oracle Database 12c Release 2 (12.2.0.1) JDBC Driver | Yes | No | Release: 8.5.2+ Supported using ojdbc8.jar starting with release 8.5.2. |
Oracle Database 18c (18.3) JDBC Driver | Yes | No | Release: 9.0.003+ Supported using ojdbc8.jar. Supported only with Java 11. |
Oracle Java 11 Developer's Kit (JDK) and OpenJDK 11 | Yes | No | Release: 9.0.003+ |
Oracle Java 7 Developer's Kit (JDK) | Yes | No | Release: 3.3 - 8.5.1 Supported up to, and including, release 8.5.1. Open JDK is not supported. Discontinued as of November 1, 2024. |
Oracle Java 8 Developer's Kit (JDK) | Yes | No | Release: 8.5.2+ Starting with 9.0.002, either Oracle Java 8 Developer's Kit (JDK) or OpenJDK 8 are supported. |
This page was last edited on November 19, 2024, at 17:01.
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