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Gplus Adapter for Siebel CRM

General Information - Gplus Adapter for Siebel CRM

Please contact Genesys Technical Support for further information on Gplus Adapters.


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux Red Hat Enterprise Linux 7 8.0.2+ 64-bit is supported in 32-bit compatibility mode only.
Windows Windows Server 2012 7.5+ 64-bit is supported in 32-bit compatibility mode only.
Windows Windows Server 2016 8.0.3+ Please note the following:
  • Support starting with 8.0.310 versions.
  • 64-bit is supported in 32-bit compatibility mode only.
Windows Windows Server 2019 8.5+ 64-bit is supported in 32-bit compatibility mode only.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Notes:
  • Database support applies to Gplus Adapter for Siebel CRM Configuration Synchronization Component.
Database Release Conditions/Limitations
MS SQL Server 2012 8.0.2+
Oracle 12c R1 8.0.2+
Oracle 12c R1 RAC 8.0.2+
Oracle 12c R2 8.0.2+
Oracle 12c R2 RAC 8.0.2+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Gplus Adapters for Siebel CRM.
Component Release Interface Conditions
Gplus Adapter for Siebel CRM Campaign Synchronization Component 8.0 Management Framework Configuration Server/Proxy
Gplus Adapter for Siebel CRM Campaign Synchronization Component 8.0 Outbound Server
Gplus Adapter for Siebel CRM Configuration Synchronization Component 8.0 Management Framework Configuration Server/Proxy
Gplus Adapter for Siebel CRM Multimedia Component 8.0 Interaction Server
Gplus Adapter for Siebel CRM Multimedia Component 8.0 Management Framework Configuration Server/Proxy
Gplus Adapter for Siebel CRM Voice Component 8.0 Management Framework Configuration Server/Proxy
Gplus Adapter for Siebel CRM Voice Component 8.0 SIP Server/T-Server
Gplus Communication Server for Siebel CRM (+Unicomm) 8.0 Management Framework Configuration Server/Proxy
Siebel/OpenMedia Server 8.0 Interaction Server
Siebel/OpenMedia Server 8.0 Management Framework Configuration Server/Proxy

IPV6 Support for Additional Interfaces


Notes:
  • Release Support numbers refer to Gplus Adapter for Siebel CRM.
Component Release Interface Conditions
Gplus Adapter for Siebel CRM Campaign Synchronization Component 7.x Siebel EAI (XML via HTTP)
Gplus Adapter for Siebel CRM Configuration Synchronization Component 7.x Siebel EAI (XML via HTTP)
Gplus Communication Server for Siebel CRM 8.0 Genesys Communication Driver
Gplus Communication Server for Siebel CRM (+Unicomm) 8.0 Genesys Communication Driver
Gplus UCS Gateway Server for Siebel CRM 7.x Siebel Web Services (SOAP via HTTP)
Siebel/OpenMedia Server 7.x Siebel Web Services (SOAP via HTTP)

Prerequisites


Notes:
  • Please contact Genesys Customer Care for further information about pre-requisites for Gplus Adapters.

Gplus UCS Gateway Server for Siebel CRM - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

OpenJDK 8 Yes No Release: 8.0.3+
Starting with 8.0.310.05.
Oracle Java 8 Developer's Kit (JDK) Yes No Release: 8.0.3+
Starting with 8.0.310.05.
This page was last edited on April 13, 2021, at 07:34.
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