Gplus Adapter for Siebel CRM
Important
Starting from January 1, 2024, Gplus Siebel CRM adapter does not support High Interactivity Mode across all the Siebel CRM versions. The High Interactivity Mode support for Gplus Siebel CRM Adapter ends by December 31, 2023. However, you can continue to use the Gplus Siebel CRM adapter within the Siebel CRM version that uses Standard Interactivity Mode.
General Information - Gplus Adapter for Siebel CRM
Please contact Genesys Technical Support for further information on Gplus Adapters.
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | OS | Release | Conditions |
---|---|---|---|
OS Family | OS | Release | Conditions |
Linux | Red Hat Enterprise Linux 7 | 8.0.2+ | 64-bit is supported in 32-bit compatibility mode only. |
Linux | Red Hat Enterprise Linux 8 | 8.5+ | 64-bit is supported in 32-bit compatibility mode only. |
Windows | Windows Server 2012 | 7.5+ | 64-bit is supported in 32-bit compatibility mode only. |
Windows | Windows Server 2016 | 8.0.3+ | Please note the following:
|
Windows | Windows Server 2019 | 8.5+ | 64-bit is supported in 32-bit compatibility mode only. |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
- Database support applies to Gplus Adapter for Siebel CRM Configuration Synchronization Component.
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2012 | 8.0.2+ | |
Oracle 12c R1 | 8.0.2+ | |
Oracle 12c R1 RAC | 8.0.2+ | |
Oracle 12c R2 | 8.0.2+ | Discontinued as of March 31, 2022. |
Oracle 12c R2 RAC | 8.0.2+ | Discontinued as of March 31, 2022. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release Support numbers refer to Gplus Adapters for Siebel CRM.
Component | Release | Interface | Conditions |
---|---|---|---|
Gplus Adapter for Siebel CRM Campaign Synchronization Component | 8.0 | Management Framework Configuration Server/Proxy | |
Gplus Adapter for Siebel CRM Campaign Synchronization Component | 8.0 | Outbound Server | |
Gplus Adapter for Siebel CRM Configuration Synchronization Component | 8.0 | Management Framework Configuration Server/Proxy | |
Gplus Adapter for Siebel CRM Multimedia Component | 8.0 | Interaction Server | |
Gplus Adapter for Siebel CRM Multimedia Component | 8.0 | Management Framework Configuration Server/Proxy | |
Gplus Adapter for Siebel CRM Voice Component | 8.0 | Management Framework Configuration Server/Proxy | |
Gplus Adapter for Siebel CRM Voice Component | 8.0 | SIP Server/T-Server | |
Gplus Communication Server for Siebel CRM (+Unicomm) | 8.0 | Management Framework Configuration Server/Proxy | |
Siebel/OpenMedia Server | 8.0 | Interaction Server | |
Siebel/OpenMedia Server | 8.0 | Management Framework Configuration Server/Proxy |
IPV6 Support for Additional Interfaces
Notes:
- Release Support numbers refer to Gplus Adapter for Siebel CRM.
Component | Release | Interface | Conditions |
---|---|---|---|
Gplus Adapter for Siebel CRM Campaign Synchronization Component | 7.x | Siebel EAI (XML via HTTP) | |
Gplus Adapter for Siebel CRM Configuration Synchronization Component | 7.x | Siebel EAI (XML via HTTP) | |
Gplus Communication Server for Siebel CRM | 8.0 | Genesys Communication Driver | |
Gplus Communication Server for Siebel CRM (+Unicomm) | 8.0 | Genesys Communication Driver | |
Gplus UCS Gateway Server for Siebel CRM | 7.x | Siebel Web Services (SOAP via HTTP) | |
Siebel/OpenMedia Server | 7.x | Siebel Web Services (SOAP via HTTP) |
Prerequisites
Notes:
- Please contact Genesys Customer Care for further information about pre-requisites for Gplus Adapters.
Gplus UCS Gateway Server for Siebel CRM - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Third-Party Component Prerequisites | |||
OpenJDK 8 | Yes | No | Release: 8.0.3+ Starting with 8.0.310.05. |
Oracle Java 8 Developer's Kit (JDK) | Yes | No | Release: 8.0.3+ Starting with 8.0.310.05. |
This page was last edited on September 27, 2023, at 16:13.
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