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Genesys Agent Scripting

Supported Operating Systems

Genesys Agent Scripting Server Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat Enterprise Linux 5 8.1
Linux Red Hat Enterprise Linux 6 8.1
Linux Red Hat Enterprise Linux 7 8.1
Windows Windows 10 8.1
Windows Windows 7 8.1
Windows Windows 8 8.1
Windows Windows Server 2008 8.1
Windows Windows Server 2012 8.1

Genesys Agent Scripting User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1
Windows Windows 7 8.1
Windows Windows 8 8.1
Windows Windows Server 2008 8.1
Windows Windows Server 2012 8.1

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Agent Scripting User Interface Microsoft IE 8.1 Version 11 is supported.

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including MS SQL and Oracle.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
MS SQL Server 2008 7.2
MS SQL Server 2012 8.1
MS SQL Server 2012 Cluster 8.1+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
Oracle 11g 8.1 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC 8.1 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1 8.1

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Interface with the backend is based on AIL 7.6.3, which does not support IPv6.
  • Release numbers refer to Genesys Agent Scripting.
Component Release Interface Conditions
Genesys Agent Scripting no support Interaction Server
Genesys Agent Scripting no support License Server
Genesys Agent Scripting no support Management Framework Configuration Server/Proxy
Genesys Agent Scripting no support SIP Server/T-Server

IPV6 Support for Additional Interfaces


Notes:
  • Release numbers refer to Genesys Agent Scripting.
Component Release Interface Conditions
Genesys Agent Scripting no support Chat Server
Genesys Agent Scripting no support Universal Contact Server/Proxy

Prerequisites


Genesys Agent Scripting - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Web Server

Apache HTTP 2.x Yes No
Apache Tomcat 5.0/5.5/6.0/7.0 Yes No
Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8 Yes No
Microsoft IIS versions 6/7/7.5/8.0/8.5 Yes No
WebSphere 5.1/6.0 Yes No
This page was last modified on August 3, 2018, at 13:53.

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