Genesys Agent Scripting
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Genesys Agent Scripting Server Support
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 5 | 8.1 | Discontinued as of June 30, 2018. |
Linux | Red Hat Enterprise Linux 6 | 8.1 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.1 | |
Windows | Windows 10 | 8.1 | |
Windows | Windows 7 | 8.1 | Discontinued as of June 30, 2020. |
Windows | Windows 8 | 8.1 | Discontinued as of September 30, 2023. |
Windows | Windows Server 2008 | 8.1 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.1 |
Genesys Agent Scripting User Interface Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Windows | Windows 10 | 8.1 | |
Windows | Windows 7 | 8.1 | Discontinued as of June 30, 2020. |
Windows | Windows 8 | 8.1 | Discontinued as of September 30, 2023. |
Windows | Windows Server 2008 | 8.1 | Discontinued as of June 30, 2020 |
Windows | Windows Server 2012 | 8.1 |
Supported Browsers
Notes:
- Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Genesys Agent Scripting User Interface | Microsoft IE | 8.1 | Version 11 is supported. |
Supported Database/DB Clusters
Notes:
- An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including MS SQL and Oracle.
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2008 | 7.2 | Discontinued as of June 30, 2020. |
MS SQL Server 2012 | 8.1 | |
MS SQL Server 2012 Cluster | 8.1+ | Also supports AlwaysOn Cluster with Synchronous Mirroring capability. |
Oracle 11g | 8.1 | Discontinued as of December 31, 2020. |
Oracle 11g RAC | 8.1 | Discontinued as of December 31, 2020. |
Oracle 12c R1 | 8.1 |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Interface with the backend is based on AIL 7.6.3, which does not support IPv6.
- Release numbers refer to Genesys Agent Scripting.
Component | Release | Interface | Conditions |
---|---|---|---|
Genesys Agent Scripting | no support | Interaction Server | |
Genesys Agent Scripting | no support | License Server | |
Genesys Agent Scripting | no support | Management Framework Configuration Server/Proxy | |
Genesys Agent Scripting | no support | SIP Server/T-Server |
IPV6 Support for Additional Interfaces
Notes:
- Release numbers refer to Genesys Agent Scripting.
Component | Release | Interface | Conditions |
---|---|---|---|
Genesys Agent Scripting | no support | Chat Server | |
Genesys Agent Scripting | no support | Universal Contact Server/Proxy |
Prerequisites
Genesys Agent Scripting - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Web Server | |||
Apache HTTP 2.x | Yes | No | |
Apache Tomcat 5.0/5.5/6.0/7.0 | Yes | No | |
Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8 | Yes | No | |
Microsoft IIS versions 6/7/7.5/8.0/8.5 | Yes | No | |
WebSphere 5.1/6.0 | Yes | No |
This page was last edited on October 12, 2023, at 06:09.
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