Genesys Softphone
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Genesys Softphone Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Mac | Mac OS X 10.0 | 9.0.0+ | Discontinued as of October 1, 2024.
|
Mac | Mac OS X 11.0 | 9.0.0+ | Discontinued as of October 1, 2024.
|
Mac | macOS 13 | 9.0.0+ | Supports macOS 13 (Ventura) starting with 9.0.022.02. |
Mac | macOS 14 | 9.0.1+ | Supports macOS 14 (Sonoma) starting with 9.0.100.06. |
Windows | Windows 10 | 8.5 - 9.0 | Application running in 32-bit compatibility mode on 64-bit OS. |
Windows | Windows 11 | 9.0+ | Application running in 32-bit compatibility mode on 64-bit OS. |
Windows | Windows 8 | 8.5 - 9.0 | Discontinued as of September 30, 2023.
Note the following:
|
Windows | Windows Server 2012 | 9.0+ | Note the following:
|
Windows | Windows Server 2016 | 9.0+ | Note the following:
|
Windows | Windows Server 2019 | 9.0+ | Note the following:
|
Windows | Windows Server 2022 | 9.0.1+ | Note the following:
Starting with 9.0.101.xx Genesys Softphone is supported on Windows Server 2022 only if Citrix Server is also deployed on Windows Server 2022. |
Genesys Softphone VDI Adapter Support
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | eLux RP5 | 9.0 | 9.0.007.09 - 9.0.009.05, 32-bit. |
Linux | eLux RP6 | 9.0+ | 64-bit, starting with 9.0.010.08. |
Linux | HP ThinOS 7 | 9.0+ | for VMWare Horizon, starting from 9.0.020.10
|
Linux | HP ThinOS 8 | 9.0+ | for VMWare Horizon, starting from 9.0.024.06
|
Windows | Windows 10 | 9.0+ | Application running in 32-bit compatibility mode on 64-bit OS. |
Windows | Windows 11 | 9.0+ | Application running in 32-bit compatibility mode on 64-bit OS. |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Component | Release | Interface | Conditions |
---|---|---|---|
Genesys Softphone | 8.5 - 9.0 | SIP/RTP/HTTP |
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
- All prerequisites are installed with the application.
This page was last edited on October 8, 2024, at 04:52.
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