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Genesys Desktop



Supported Operating Systems

Genesys Agent Desktop Support

OS Family Operating System Release Conditions
Windows Windows 10 7.6.4+
Windows Windows 7 7.6.3+
Windows Windows 8 7.6.4+

Genesys Desktop Server Support

Notes:
  • For AIX Power PC and Solaris SPARC: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 7.6.4
Linux Red Hat Enterprise Linux 5 7.6.3+
Linux Red Hat Enterprise Linux 6 7.6.4
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6.3+

Genesys Supervisor Desktop Support

OS Family Operating System Release Conditions
Windows Windows 10 7.6.4+
Windows Windows 7 7.6.3+
Windows Windows 8 7.6.4+

Genesys Agent Desktop Support

OS Family Operating System Release Conditions
Windows Windows 10 7.6.4+
Windows Windows 7 7.6.3+
Windows Windows 8 7.6.4+

Genesys Desktop Server Support

Notes:
  • For AIX Power PC and Solaris SPARC: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 7.6.4
Linux Red Hat Enterprise Linux 5 7.6.3+
Linux Red Hat Enterprise Linux 6 7.6.4
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6.3+

Genesys Supervisor Desktop Support

OS Family Operating System Release Conditions
Windows Windows 10 7.6.4+
Windows Windows 7 7.6.3+
Windows Windows 8 7.6.4+

Genesys Agent Desktop Support

OS Family Operating System Release Conditions
Windows Windows 10 7.6.4+
Windows Windows 7 7.6.3+
Windows Windows 8 7.6.4+

Genesys Desktop Server Support

Notes:
  • For AIX Power PC and Solaris SPARC: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 7.6.4
Linux Red Hat Enterprise Linux 5 7.6.3+
Linux Red Hat Enterprise Linux 6 7.6.4
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6.3+

Genesys Supervisor Desktop Support

OS Family Operating System Release Conditions
Windows Windows 10 7.6.4+
Windows Windows 7 7.6.3+
Windows Windows 8 7.6.4+

Supported Browsers


Notes:
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
  • Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.
Component Browser Release Conditions/Limitations
Genesys Agent Desktop Microsoft IE 7.6.4+ Version 11
Genesys Supervisor Desktop Microsoft IE 7.6.4+ Version 11

Supported Database/DB Clusters


No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Genesys Desktop.
Component Release Interface Conditions
Genesys Desktop no support Interaction Server
Genesys Desktop no support License Server
Genesys Desktop no support Management Framework Configuration Server/Proxy
Genesys Desktop no support SIP Server/T-Server

IPV6 Support for Additional Interfaces


Notes:
  • Release Support numbers refer to Genesys Desktop.
  • Release Support numbers refer to Genesys Desktop.
  • Release Support numbers refer to Genesys Desktop.
Component Release Interface Conditions
Genesys Desktop no support Chat Server
Genesys Desktop no support Universal Contact Server/Proxy

Prerequisites


Notes:
  • These prerequisites are for Genesys Agent Desktop and Genesys Supervisor Desktop.

Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Supported Combinations of Web Servers and Servlet Engines

AIX with WebSphere HTTP Server/Servlet Engine Release: 7.6
Solaris with Apache/Tomcat or WebSphere HTTP Server/Servlet Engine or Apache/BEA WebLogic Release: 7.6
Windows with IIS/Tomcat or Apache/Tomcat or WebSphere HTTP Server/Servlet Engine Release: 7.6

Supported Versions

Apache Web Server 2.2.14 No Yes Release: 7.6
IIS 5.0/IIS 6.0/IIS 7.0 Yes No Release: 7.6
JDK 1.4.2 Yes No Release: 7.6
Not supported by Tomcat 6
JDK 1.5 Yes No Release: 7.6
JDK 1.6 Yes No Release: 7.6
Servlet Engine Tomcat 5.5 Yes No Release: 7.6
Servlet Engine Tomcat 6.0 No Yes Release: 7.6
WebLogic 8.1 Yes No Release: 7.6
WebSphere and WebSphere Express 6.0/6.1/7/8.5 Yes No Release: 7.6
From Genesys Desktop 7.6.4 and higher.
This page was last modified on April 23, 2019, at 14:06.

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