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Genesys Info Mart

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Genesys Info Mart Server Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.003+ Note the following:
  • Starting with 8.5.003.16
  • Supported for use on Kernel Virtual Machine (KVM) starting with 8.5.014.19.
  • Genesys Info Mart supports 64-bit native mode and 64-bit compatibility mode starting with 8.1.2.
Linux Oracle Linux 7 8.5.0+ Starting with 8.5.014.09
Linux Red Hat Enterprise Linux 6 8.1.2+ Genesys Info Mart supports 64-bit native mode and 64-bit compatibility mode starting with 8.1.2. Last supported version : 8.5.015.19
Linux Red Hat Enterprise Linux 7 8.5.0+ Note the following:
  • Starting with 8.5.003.16
  • Supported for use on Kernel Virtual Machine (KVM) starting with 8.5.014.19.
  • Genesys Info Mart supports 64-bit native mode and 64-bit compatibility mode starting with 8.1.2.
Linux Red Hat Enterprise Linux 8 8.5.0 Starting with 8.5.015.19
Windows Windows Server 2012 8.1.3+ Supported for Genesys Info Mart Administration Console starting with 7.6.000.10 for Release 7.6, and with 8.0.001.01 for Release 8.0.
Windows Windows Server 2016 8.5.008+ Supported for Genesys Info Mart Administration Console starting with 7.6.000.10 for Release 7.6, and with 8.0.001.01 for Release 8.0.
Windows Windows Server 2019 8.5.015+ Starting with 8.5.015.07

Supported Browsers


Notes:
  • GIM Manager is a Genesys Administrator Extension (GAX) plug-in, which you install on the same host as your GAX application. As such, GIM Manager supports the operating systems supported by GAX; see the Supported Operating Systems table on the Genesys Administrator Extension page in this guide.

Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
MS SQL Server 2012 8.1.3+
MS SQL Server 2012 Cluster 8.5+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability
MS SQL Server 2014 8.5.003+
MS SQL Server 2014 Cluster 8.5.007+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2016 8.5.007+
MS SQL Server 2016 Cluster 8.5.007+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability
MS SQL Server 2017 8.5 Starting with 8.5.014.19
MS SQL Server 2019 8.5.015+ Starting with 8.5.015.07
MS SQL Server 2019 Cluster 8.5.015+ Note the following:
  • Starting with 8.5.015.23.
  • Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
Oracle 12c R1 8.1.4+
Oracle 12c R1 RAC 8.1.4+
Oracle 12c R2 RAC 8.5.009.09+ With pluggable databases; test was done using SCAN option - SCAN name was used.
Oracle 18c 8.5.0+ Starting with 8.5.012.15
Oracle 18c RAC 8.5+ Starting with 8.5.015.07
Oracle 19c 8.5.0+ Starting with 8.5.014.34
Oracle 19c RAC 8.5.0 Starting with 8.5.015.19
PostgreSQL 10 8.5+ Starting with 8.5.011.18
PostgreSQL 12 8.5.0 Starting with 8.5.015.19
PostgreSQL 9.2 8.1.3+
PostgreSQL 9.3 8.1.4+
PostgreSQL 9.4 8.5
PostgreSQL 9.6 8.5.007+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Genesys Info Mart.
  • Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. For IPv6 support information for Reporting and Analytics Aggregates, see the Genesys Interactive Insights page in this guide.
Component Release Interface Conditions
Genesys Info Mart 8.1.2+ Local Control Agent
Genesys Info Mart 8.1.2+ Management Framework Configuration Server/Proxy
Genesys Info Mart 8.1.2+ Message Server
Genesys Info Mart no direct interface DB Server
Genesys Info Mart no direct interface License Server
Genesys Info Mart no direct interface Local Control Agent
Genesys Info Mart Administration Console no direct interface DB Server
Genesys Info Mart Administration Console no direct interface License Server
Genesys Info Mart Administration Console no direct interface Management Framework Configuration Server/Proxy
Genesys Info Mart Administration Console no direct interface Message Server

IPV6 Support for Additional Interfaces


Notes:
  • Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. For IPv6 support information for Reporting and Analytics Aggregates, see the Genesys Interactive Insights page in this guide.
Component Release Interface Conditions
Genesys Info Mart no direct interface Genesys Info Mart Administration Console
Genesys Info Mart no direct interface Genesys Info Mart Database
Genesys Info Mart no direct interface Interaction Database
Genesys Info Mart Administration Console no direct interface Genesys Info Mart Database

Prerequisites


Notes:
  • For more information, see the Genesys Info Mart Deployment Guide for your respective version.

Genesys Info Mart - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Java SE 8 Yes No Release: 8.5
Starting with 8.5.014.19.
Java SE 9 Yes No Release: 8.5
Starting with 8.5.014.19.
JDBC Driver Yes No Release: 8.1.2+
JDBC Driver Yes No Release: 8.1
JDK 1.6 or 1.7 Yes No Release: 8.1
JDK 1.7 or Server JRE 1.7 Yes No Release: 8.1.2 - 8.5
Last supported: 8.5.015.14
JDK 1.8 or Server JRE 1.8 Yes No Release: 8.5.0+
OpenJDK 11 Yes No Release: 8.5.014+
Starting with 8.5.014.09
Red Hat OpenJDK 11 Yes No Release: 8.5.016+
Starting with 8.5.016.04
This page was last edited on October 13, 2021, at 21:46.
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