Interaction Concentrator

Important

Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Interaction Concentrator Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	8.1	Starting with 8.1.514.25.
Linux	Oracle Linux 7	8.1.5+	Starting with 8.1.514.27.
Linux	Red Hat Enterprise Linux 6	8.1.2 - 8.1.5	Supported on Red Hat Enterprise Linux 64-bit 6 in native mode. Last supported version: 8.1.514.45
Linux	Red Hat Enterprise Linux 7	8.1.5+	Supported on Red Hat Enterprise Linux 64-bit 7 in native mode.
Linux	Red Hat Enterprise Linux 8	8.1.514+	Starting with 8.1.514.46.
Windows	Windows Server 2012	8.1.4 - 8.1.514	Last supported version: 8.1.514.46
Windows	Windows Server 2016	8.1.514.14+
Windows	Windows Server 2019	8.1.514+	Starting with 8.1.514.38

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
• This information is for the Interaction Concentrator Database

Database	Release	Conditions/Limitations
MS SQL Server 2012	8.1.5 - 8.1.514	Last supported version: 8.1.514.46
MS SQL Server 2012 Cluster	8.1.5 - 8.1.514.46	Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Last supported version: 8.1.514.46
MS SQL Server 2014	8.1.4 - 8.1.514	Last supported version: 8.1.514.46
MS SQL Server 2014 Cluster	8.1.514	Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Last supported version: 8.1.514.46
MS SQL Server 2016	8.1.514+
MS SQL Server 2016 Cluster	8.1.514+	Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2017	8.1.514+	Starting with 8.1.514.30
MS SQL Server 2019	8.1.514+	Starting with 8.1.514.38
MS SQL Server 2019 Cluster	8.1.514+	Starting with 8.1.514.47
Oracle 11g	8.1 - 8.1.514	Oracle 11g Rel 1 and Rel 2 are supported. Last supported version: 8.1.514.46
Oracle 11g RAC	8.1 - 8.1.514	Oracle 11g Rel 1 and Rel 2 are supported. Last supported version: 8.1.514.46
Oracle 12c R1	8.1.4+
Oracle 12c R1 RAC	8.1.4+
Oracle 12c R2 RAC	8.1.514	With pluggable databases; test was done using SCAN option - SCAN name was used. Starting with 8.1.514.08. Last supported version: 8.1.514.46
Oracle 18c	8.1	Starting with version 8.1.514.17
Oracle 18c RAC	8.1	Starting with version 8.1.514.27
Oracle 19c	8.1	Starting with 8.1.514.37
Oracle 19c RAC	8.1	Starting with 8.1.514.30
PostgreSQL 10	8.1.514.17+
PostgreSQL 11	8.1.514+	Starting with 8.1.514.39
PostgreSQL 12	8.1.5	Starting with 8.1.514.44
PostgreSQL 9.6	8.1.514.11+

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release numbers refer to Interaction Concentrator.

Component	Release	Interface	Conditions
Interaction Concentrator	8.1	Management Framework Configuration Server/Proxy
Interaction Concentrator	no direct interface	Interaction Server
Interaction Concentrator	no direct interface	License Server
Interaction Concentrator	no direct interface	SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites