Interaction Concentrator

Supported Operating Systems

Interaction Concentrator Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family	Operating System	Release	Conditions
AIX Power PC	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1.1
Linux	Oracle Linux 7	8.1.5+	Starting with 8.1.514.27.
Linux	Red Hat Enterprise Linux 5	8.0+
Linux	Red Hat Enterprise Linux 5	8.1	Supported on Red Hat Enterprise Linux 64-bit 5 in compatibility mode. Supported on Red Hat Enterprise Linux 64-bit 5 native beginning in Release 8.1.1.
Linux	Red Hat Enterprise Linux 6	8.1.2	Supported on Red Hat Enterprise Linux 64-bit 6 in native mode.
Linux	Red Hat Enterprise Linux 7	8.1.5+	Supported on Red Hat Enterprise Linux 64-bit 7 in native mode.
Solaris SPARC	Solaris SPARC 64-bit 10	7.2+
Windows	Windows Server 2008	8.0 - 8.1.2	Supported on Windows Server 2008 64-bit in native mode.
Windows	Windows Server 2012	8.1.4
Windows	Windows Server 2016	8.1.514.14+

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
• This information is for the Interaction Concentrator Database

Database	Release	Conditions/Limitations
IBM DB2 9.7	8.1
MS SQL Server 2008	8.0+
MS SQL Server 2012	8.1.4
MS SQL Server 2012 Cluster	8.1.5+	Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2014	8.1.511.01+
MS SQL Server 2014 Cluster	8.1.514+	Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2016	8.1.514+
MS SQL Server 2016 Cluster	8.1.514+	Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
Oracle 11g	8.0+	Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC	8.1+	Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1	8.1.4
Oracle 12c R1 RAC	8.1.4
Oracle 12c R2 RAC	8.1.514.08+	With pluggable databases; test was done using SCAN option - SCAN name was used.
Oracle 18c RAC	8.1	Starting with version 8.1.514.27.
PostgreSQL 10	8.1.514.17+
PostgreSQL 9.1	8.1.2+
PostgreSQL 9.3	8.1.5+
PostgreSQL 9.6	8.1.514.11+

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release numbers refer to Interaction Concentrator.

Component	Release	Interface	Conditions
Interaction Concentrator	8.1	Management Framework Configuration Server/Proxy
Interaction Concentrator	no direct interface	Interaction Server
Interaction Concentrator	no direct interface	License Server
Interaction Concentrator	no direct interface	SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites