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Interaction Concentrator

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Interaction Concentrator Server Support

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.1 Starting with 8.1.514.25.
Linux Oracle Linux 7 8.1.5+ Starting with 8.1.514.27.
Linux Red Hat Enterprise Linux 6 8.1.2 - 8.1.5 Supported on Red Hat Enterprise Linux 64-bit 6 in native mode. Last supported version: 8.1.514.45
Linux Red Hat Enterprise Linux 7 8.1.5+ Supported on Red Hat Enterprise Linux 64-bit 7 in native mode.
Linux Red Hat Enterprise Linux 8 8.1.514+ Starting with 8.1.514.46.
Windows Windows Server 2012 8.1.4 - 8.1.514 Last supported version: 8.1.514.46
Windows Windows Server 2016 8.1.514.14+
Windows Windows Server 2019 8.1.514+ Starting with 8.1.514.38

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • This information is for the Interaction Concentrator Database
Database Release Conditions/Limitations
MS SQL Server 2012 8.1.5 - 8.1.514 Last supported version: 8.1.514.46
MS SQL Server 2012 Cluster 8.1.5 - 8.1.514.46 Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Last supported version: 8.1.514.46
MS SQL Server 2014 8.1.4 - 8.1.514 Last supported version: 8.1.514.46
MS SQL Server 2014 Cluster 8.1.514 Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Last supported version: 8.1.514.46
MS SQL Server 2016 8.1.514+
MS SQL Server 2016 Cluster 8.1.514+ Also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2017 8.1.514+ Starting with 8.1.514.30
MS SQL Server 2019 8.1.514+ Starting with 8.1.514.38
MS SQL Server 2019 Cluster 8.1.514+ Starting with 8.1.514.47
Oracle 11g 8.1 - 8.1.514 Oracle 11g Rel 1 and Rel 2 are supported. Last supported version: 8.1.514.46
Oracle 11g RAC 8.1 - 8.1.514 Oracle 11g Rel 1 and Rel 2 are supported. Last supported version: 8.1.514.46
Oracle 12c R1 8.1.4+
Oracle 12c R1 RAC 8.1.4+
Oracle 12c R2 RAC 8.1.514 With pluggable databases; test was done using SCAN option - SCAN name was used. Starting with 8.1.514.08. Last supported version: 8.1.514.46
Oracle 18c 8.1 Starting with version 8.1.514.17
Oracle 18c RAC 8.1 Starting with version 8.1.514.27
Oracle 19c 8.1 Starting with 8.1.514.37
Oracle 19c RAC 8.1 Starting with 8.1.514.30
PostgreSQL 10 8.1.514.17+
PostgreSQL 11 8.1.514+ Starting with 8.1.514.39
PostgreSQL 12 8.1.5 Starting with 8.1.514.44
PostgreSQL 9.6 8.1.514.11+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release numbers refer to Interaction Concentrator.
Component Release Interface Conditions
Interaction Concentrator 8.1 Management Framework Configuration Server/Proxy
Interaction Concentrator no direct interface Interaction Server
Interaction Concentrator no direct interface License Server
Interaction Concentrator no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

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This page was last edited on May 27, 2021, at 12:50.
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