Interaction Concentrator
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Interaction Concentrator Server Support
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
- Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later. This applies to Interaction Concentrator starting with version 8.1.514.27.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | CentOS Linux 7 | 8.1.514+ | Discontinued, last supported version 8.1.514.57. Support started with 8.1.514.25. |
Linux | Red Hat Enterprise Linux 6 | 8.1.2 - 8.1.5 | Discontinued as of November 30, 2020 |
Linux | Red Hat Enterprise Linux 7 | 8.1.5+ | Discontinued, last supported version 8.1.514.57. Supported on Red Hat Enterprise Linux 64-bit 7 in native mode. |
Linux | Red Hat Enterprise Linux 8 | 8.1.514+ | Starting with 8.1.514.46 |
Linux | Red Hat Enterprise Linux 9 | 8.1.550+ | Starting with 8.1.550.06. |
Windows | Windows Server 2012 | 8.1.4 - 8.1.514 | Last supported version: 8.1.514.46 |
Windows | Windows Server 2016 | 8.1.514+ | Starting with 8.1.514.14 |
Windows | Windows Server 2019 | 8.1.514+ | Starting with 8.1.514.38 |
Windows | Windows Server 2022 | 8.1.550+ | Starting with 8.1.550.08 |
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported, except as noted for the specific product.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
- This information is for the Interaction Concentrator Database
Database | Release | Conditions/Limitations |
---|---|---|
MS SQL Server 2012 | 8.1.5 - 8.1.514 | Last supported version: 8.1.514.46 |
MS SQL Server 2012 Cluster | 8.1.5 - 8.1.514 | Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Last supported version: 8.1.514.46 |
MS SQL Server 2014 | 8.1.4 - 8.1.514 | Last supported version: 8.1.514.46 |
MS SQL Server 2014 Cluster | 8.1.514 | Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Last supported version: 8.1.514.46 |
MS SQL Server 2016 | 8.1.514+ | Starting with 8.1.514.05 |
MS SQL Server 2016 Cluster | 8.1.514+ | Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Starting with 8.1.514.05. |
MS SQL Server 2017 | 8.1.514+ | Starting with 8.1.514.30 |
MS SQL Server 2019 | 8.1.514+ | Starting with 8.1.514.38 |
MS SQL Server 2019 Cluster | 8.1.514+ | Starting with 8.1.514.47 |
Oracle 11g | 8.1 - 8.1.514 | Discontinued as of December 31, 2020. |
Oracle 11g RAC | 8.1 - 8.1.514 | Discontinued as of December 31, 2020. |
Oracle 12c R1 | 8.1.4+ | |
Oracle 12c R1 RAC | 8.1.4+ | |
Oracle 12c R2 RAC | 8.1.514 | Discontinued as of March 31, 2022. |
Oracle 18c | 8.1.514+ | Discontinued as of June 30, 2021. |
Oracle 18c RAC | 8.1.514+ | Discontinued as of June 30, 2021. |
Oracle 19c | 8.1.514+ | Starting with 8.1.514.37 |
Oracle 19c Multitenant | 8.1.514+ | With pluggable database (PDB). Starting with 8.1.514.37. |
Oracle 19c RAC | 8.1.514+ | Starting with 8.1.514.30 |
PostgreSQL 10 | 8.1.514+ | Discontinued as of June 30, 2024. Support started with 8.1.514.17. |
PostgreSQL 11 | 8.1.514+ | Starting with 8.1.514.39 |
PostgreSQL 12 | 8.1.514+ | Starting with 8.1.514.44 |
PostgreSQL 13 | 8.1.514+ | Starting with 8.1.514.56. Requires DB Server 8.5.100.11 or later. |
PostgreSQL 9.6 | 8.1.514+ | Discontinued as of November 11, 2021. Starting with 8.1.514.11 |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release numbers refer to Interaction Concentrator.
Component | Release | Interface | Conditions |
---|---|---|---|
Interaction Concentrator | 8.1 | Management Framework Configuration Server/Proxy | |
Interaction Concentrator | no direct interface | Interaction Server | |
Interaction Concentrator | no direct interface | License Server | |
Interaction Concentrator | no direct interface | SIP Server/T-Server |
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
- There are no prerequisites for Interaction Concentrator.
This page was last edited on September 24, 2024, at 09:25.
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