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Solution Reporting (CCPulse+ and Contact Center Analyzer)

General Information - Solution Reporting (CCPulse+ and CC Analyzer)

Solution Reporting includes CCPulse+ and Contact Center Analyzer. The following operating environments information is applicable to both except as otherwise specified.

General Information - Solution Reporting (CCPulse+ and CC Analyzer)

Solution Reporting includes CCPulse+ and Contact Center Analyzer. The following operating environments information is applicable to both except as otherwise specified.

General Information - Solution Reporting (CCPulse+ and CC Analyzer)

Solution Reporting includes CCPulse+ and Contact Center Analyzer. The following operating environments information is applicable to both except as otherwise specified.

Supported Operating Systems

Reporting Servers Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Reporting Servers include Data Sourcer and ETL Runtime.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.1
Linux Red Hat Enterprise Linux 5 7.6+ 64-bit (not native)
Linux Red Hat Enterprise Linux 6 8.0.1 32-bit application running in 64-bit Linux
Linux Red Hat Enterprise Linux 6 8.0.1 64-bit (not native)
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6+
Windows Windows Server 2012 8.1+

Solution Reporting CCPulse+ User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.100.21+
Windows Windows 7 8.0+
Windows Windows 8 8.0.200.14
Windows Windows Server 2008 8.0+
Windows Windows Server 2012 8.1.0+
Windows Windows Server 2016 8.1.100.53+

Solution Reporting Data Modeling Assistant/ETL Assistant User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.1+ Data Modeling Assistant only; ETL Assistant should be run from Data Mart server.
Windows Windows 7 8.1+
Windows Windows 8 8.1.1+ Data Modeling Assistant only; ETL Assistant should be run from Data Mart server.
Windows Windows Server 2008 7.6+
Windows Windows Server 2012 8.1+

Reporting Servers Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Reporting Servers include Data Sourcer and ETL Runtime.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.1
Linux Red Hat Enterprise Linux 5 7.6+ 64-bit (not native)
Linux Red Hat Enterprise Linux 6 8.0.1 32-bit application running in 64-bit Linux
Linux Red Hat Enterprise Linux 6 8.0.1 64-bit (not native)
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6+
Windows Windows Server 2012 8.1+

Solution Reporting CCPulse+ User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.100.21+
Windows Windows 7 8.0+
Windows Windows 8 8.0.200.14
Windows Windows Server 2008 8.0+
Windows Windows Server 2012 8.1.0+
Windows Windows Server 2016 8.1.100.53+

Solution Reporting Data Modeling Assistant/ETL Assistant User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.1+ Data Modeling Assistant only; ETL Assistant should be run from Data Mart server.
Windows Windows 7 8.1+
Windows Windows 8 8.1.1+ Data Modeling Assistant only; ETL Assistant should be run from Data Mart server.
Windows Windows Server 2008 7.6+
Windows Windows Server 2012 8.1+

Reporting Servers Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
  • Reporting Servers include Data Sourcer and ETL Runtime.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.0.1
Linux Red Hat Enterprise Linux 5 7.6+ 64-bit (not native)
Linux Red Hat Enterprise Linux 6 8.0.1 32-bit application running in 64-bit Linux
Linux Red Hat Enterprise Linux 6 8.0.1 64-bit (not native)
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6+
Windows Windows Server 2012 8.1+

Solution Reporting CCPulse+ User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.100.21+
Windows Windows 7 8.0+
Windows Windows 8 8.0.200.14
Windows Windows Server 2008 8.0+
Windows Windows Server 2012 8.1.0+
Windows Windows Server 2016 8.1.100.53+

Solution Reporting Data Modeling Assistant/ETL Assistant User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.1+ Data Modeling Assistant only; ETL Assistant should be run from Data Mart server.
Windows Windows 7 8.1+
Windows Windows 8 8.1.1+ Data Modeling Assistant only; ETL Assistant should be run from Data Mart server.
Windows Windows Server 2008 7.6+
Windows Windows Server 2012 8.1+

Supported Browsers


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Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
Database Release Conditions/Limitations
IBM DB2 9.7 7.6+
MS SQL Server 2008 7.6+
MS SQL Server 2012 8.1+
MS SQL Server 2016 8.1 Tested/supported by CCPulse+ starting with 8.1.100.53; supported by CC Analyzer per testing on ETL Runtime 8.1.001.04, DMA 8.1.000.12, and Data Sourcer 8.1.001.09
Oracle 11g 7.6+ Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC 7.6+ Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1 8.1
Oracle 12c R1 RAC 8.1
Oracle 12c R2 RAC 8.1 Tested with the following CC Analyzer components/versions: ETL Runtime 8.1.001.04, DMA 8.1.000.12, and Data Sourcer 8.1.001.09

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release numbers refer to Solution Reporting.
Component Release Interface Conditions
CCPulse+ 8.0.1+ Management Framework Configuration Server/Proxy

IPV6 Support for Additional Interfaces


Notes:
  • Release numbers refer to Solution Reporting.
  • Release numbers refer to Solution Reporting.
  • Release numbers refer to Solution Reporting.
Component Release Interface Conditions
CCPulse+ 8.0.1+ Stat Server

Prerequisites


Solution Reporting - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

7.6.2 Genesys Interactive Insights BOE Server Windows English (United States) No Yes
Crystal Reports uses the same Business Objects Enterprise as Genesys Interactive Insights.
Oracle Java 7 or 8 Runtime (JRE) Yes No
SAP Crystal Reports 2011 No Yes
Crystal Reports uses the same Business Objects Enterprise as Genesys Interactive Insights.
This page was last modified on May 28, 2019, at 09:57.

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