Virtualization Platform Support
[+] Notes on virtualization support
For other questions, contact Customer Care using their Care portal.
Note:
Citrix | |||
Virtualization Platforms | Genesys Supported Products | Genesys Releases | Conditions/Limitations |
XenApp 6 | |||
Configuration Manager User Interface | 8.1.1+ | ||
GIR Screen Recording Service | 8.5.302+ | ||
Solution Control Interface | 8.0.3 | ||
Solution Reporting CCPulse+ User Interface | 8.0.1 | ||
WFM GUI/Configuration & Database Utilities I User Interface | 8.1.1 | Versions 6.0 and 6.5 are supported. | |
WFM Web Agent User Interface | 8.1.1 | ||
WFM Web Supervisor User Interface | 8.1.1 | ||
Workspace Desktop Edition (Interaction Workspace User Interface) | 8.1+ | Versions 6.0 and 6.5 are supported. | |
XenApp 7 | |||
Genesys Softphone | 9.0 |
| |
Genesys Web Services and Applications (Workspace Web Edition) | 8.5.2 | ||
Workspace Desktop Edition (Interaction Workspace User Interface) | 8.5 | ||
XenDesktop 7 | |||
Genesys Softphone | 9.0 |
| |
GIR Screen Recording Service | 8.5.302+ | ||
Genesys Web Services and Applications (Workspace Web Edition) | 8.5.2 | ||
Solution Reporting CCPulse+ User Interface | 8.1+ | ||
WFM GUI/Configuration & Database Utilities I User Interface | 8.5.1 | ||
WFM Web Agent User Interface | 8.5.1 | ||
WFM Web Supervisor User Interface | 8.5.1 | ||
Workspace Desktop Edition (Interaction Workspace User Interface) | 8.5+ | ||
XenServer 7 | |||
Genesys Info Mart | 8.5.007+ | Supported with Hardware Virtual Machine |
Microsoft | ||||
Virtualization Platforms | Operating Systems | Genesys Supported Products | Genesys Releases | Conditions/Limitations |
Hyper-V | Red Hat Enterprise Linux 7.x/CentOS Linux 7.x | Genesys Pulse | 9.0.003.03 | Support starting with Red Hat Enterprise Linux 7.6 and/CentOS Linux 7.6 |
Hyper-V | ||||
Windows Server 2019 | Classification Server | 9.0.000.07+ | ||
Framework | 8.5.1+ | Refer to Management Framework release notes for supported version number. DB Server support beginning with 8.1.302.09+. | ||
Genesys Pulse | 9.0.003.03 | |||
Genesys Info Mart | 8.5.015.07+ | |||
Interaction Concentrator | 8.1.514.38+ | |||
Interaction Server | 8.5.304.07 | |||
Outbound Contact | 8.1.527.07 | |||
Interaction Server Proxy | 8.5.304.02 | |||
Stat Server | 8.5.112.07+ | |||
Universal Contact Server | 8.5.3+ | Supported starting with 8.5.300.39 | ||
Universal Routing | 8.1.400.62+ | |||
Orchestration Server | 8.1.400.89 | |||
Genesys Softphone | 9.0.009.03 | |||
Workspace Desktop Edition | 8.5.137.06 | Supports Remote Desktop Protocol (RDP). | ||
Windows Server 2016 | ||||
Hyper-V | ||||
Framework | 8.5.1+ | Refer to Management Framework release notes for supported version number. DB Server support beginning with 8.1.301.16+. | ||
Genesys Info Mart | 8.5.007+ | |||
Workspace Desktop Edition | 8.5 | |||
Outbound Contact | 8.1.510.05 | |||
Genesys Co-browse | 9.0 | |||
Chat Server | 8.5.105.05+ | |||
Composer | 8.1.430+ | |||
E-mail Server | 8.5.104.13+ | |||
Interaction Concentrator | 8.1.511+ | |||
Interaction Server | 8.5.201+ | |||
Interaction Server Proxy | 8.5.201+ | |||
Genesys Administrator | 8.1.308+ | |||
Genesys Administrator Extension | 8.5.230+ | |||
Genesys Interactive Insights | 8.5+ | |||
Genesys Mobile Services | 8.5.106.14+ | |||
Genesys Pulse | 8.5.108+ | |||
Genesys Rules System | 8.5.303.14+ | |||
Orchestration Server | 8.1.400+ | |||
SIP Server | 8.1.102.95+ | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
SIP Proxy | 8.1.100.72+ | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
Stat Server | 8.5.108+ | |||
Universal Contact Server | 8.5.300+ | |||
Universal Routing | 8.1.400.28+ | |||
Workforce Management | 8.5.202+ | |||
Hyper-V | ||||
Windows Server 2012 | ||||
eServices | 8.5+ | Recommend external Cassandra on Linux | ||
Genesys Info Mart | 8.1.3 | |||
Genesys Knowledge Center | 8.5 | |||
Genesys Video Gateway | 9.0 | |||
Genesys Web Engagement | 8.5 | |||
Gplus Adapter for Siebel CRM | 8.0 | |||
intelligent Workload Distribution | 8.5 | |||
IVR Interface Option | 8.5 | |||
Management Framework | 8.5 | |||
Outbound Contact Server | 8.5 | |||
Genesys Pulse | 8.5 | |||
SIP Proxy | 8.1.1 | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
SIP Server | 8.1.1 | For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V. | ||
Social Engagement | 8.5 | |||
Stat Server | 8.5.000.24+ | |||
Workspace Desktop Edition | 8.5 |
VMware
| ||||||
Virtualization Platforms | Server Operating Systems | Genesys Supported Products | Virtual Desktop Operating Systems | Genesys Releases | Conditions/Limitations | |
ESXi 6.x hypervisor, VMotion, DRS & HA | ||||||
| ||||||
eServices | 8.5.1+ | |||||
Genesys Administrator | 8.1.3+ | |||||
Genesys Administrator Extension | 8.5.2+ | |||||
Genesys Co-browse | 8.5+ | |||||
Genesys Info Mart | 8.5+ | |||||
Genesys Pulse | 8.5+ | |||||
Genesys Voice Platform | 9.x | Genesys Voice Platform does not support VMotion, DRS & HA | ||||
Interaction Concentrator | 8.1.5+ | |||||
Management Framework | 8.5.1+ | |||||
Orchestration Server | 8.1.4+ | |||||
Outbound Contact | 8.1.5+ | |||||
SIP Server | 8.1.1+ | |||||
Stat Server | 8.5.104+ | |||||
T-Servers | 8.1+ | |||||
Universal Routing | 8.1.4+ | |||||
Workforce Management | 8.5.205+ | |||||
ESXi 6.x hypervisor |
|
intelligent Workload Distribution | 9.0 |
| ||
VMWare Horizon 7 | Windows Server 2012 | GIR Screen Recording Service | 8.5.311+ |
|
RDP support only | |
Workspace Desktop Edition (Interaction Workspace User Interface) | 8.5 | Workspace does not support the Windows Media Multimedia Redirection technology (MMR). Administrators should ensure that MMR is not active for Workspace Desktop Edition. Contact your VMWare support to obtain information about the procedure specific to your environment.| | ||||
Genesys Web Services and Applications (Workspace Web Edition) | 8.5.2 | |||||
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VMware Support Notes:
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This page was last edited on September 4, 2020, at 05:55.
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