intelligent Workload Distribution

General Information - intelligent Workload Distribution

For supported operating environment information on Genesys Interactive Insights for iWD, see the Genesys Interactive Insights page in this Supported Operating Environment Reference Guide.

Important

Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

intelligent Workload Distribution Servers Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family	Operating System	Release	Conditions
Linux	CentOS Linux 7	9.0+	Support starts with version 9.0.011.
Linux	Oracle Linux 7	9.0+	Coupled with Unbreakable Enterprise Kernel Release 4.1, this operating system is supported by the following component starting with the version specified: intelligent Workload Distribution Servers 9.0.
Linux	Red Hat Enterprise Linux 6	8.5 - 9.0	Discontinued as of November 30, 2020
Linux	Red Hat Enterprise Linux 7	8.5.1+	Supported for use on Kernel Virtual Machine (KVM).
Linux	Red Hat Enterprise Linux 8	9.0+	Support starts with version 9.0.011.
Linux	Red Hat Enterprise Linux 9	9.0+	Support starts with version 9.0.019.30
Windows	Windows Server 2012	8.5+
Windows	Windows Server 2016	9.0	Windows Server 2016 is supported starting with 9.0.003.
Windows	Windows Server 2019	9.0+	Support starts with version 9.0.011.

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the browser is supported.

Component	Browser	Release	Conditions/Limitations
intelligent Workload Distribution User Interface	Apple Safari	8.5.103+	Version 9 and 10 are supported.
intelligent Workload Distribution User Interface	Apple Safari	9.0+	Two latest versions are supported.
intelligent Workload Distribution User Interface	Firefox ESR	8.5.1+	Extended Support Release
intelligent Workload Distribution User Interface	Google Chrome	8.5.1+	Latest and two last versions are supported.
intelligent Workload Distribution User Interface	Microsoft Edge	9.0.0+	Support starts with version 9.0.019.19

Supported Database/DB Clusters

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.

Database	Release	Conditions/Limitations
MS SQL Server 2012	8.5+
MS SQL Server 2012 Cluster	8.5+
MS SQL Server 2014	9.0+
MS SQL Server 2014 Cluster	9.0+	Supported with AlwaysOn Cluster
MS SQL Server 2016	9.0.003+
MS SQL Server 2016 Cluster	9.0.003+	Supported with AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2017	9.0+	Support starts with version 9.0.010.
MS SQL Server 2017 Cluster	9.0+	Supported with AlwaysOn Cluster. Support starts with version 9.0.010.
MS SQL Server 2019	9.0+	Support starts with version 9.0.011.
MS SQL Server 2019 Cluster	9.0+	Supported with AlwaysOn Cluster. Support starts with version 9.0.011.
MS SQL Server 2022	9.0+	Support starts with version 9.0.030.
MS SQL Server 2022 Cluster	9.0+	Supported with AlwaysOn Cluster. Support starts with version 9.0.030.
Oracle 12c R1	8.5.1+
Oracle 12c R1 RAC	8.5.1+
Oracle 19c	9.0.0+	Support starts with version 9.0.012.06.
Oracle 19c RAC	9.0.0+	Support starts with version 9.0.012.06.
PostgreSQL 9	8.5.1+	Discontinued as of November 11, 2021. Support starts with version 8.5.104.03.
PostgreSQL 12	9.0+	Support starts with version 9.0.012.xx.
PostgreSQL 13	9.0+	Support starts with version 9.0.012.xx.
PostgreSQL 14	9.0+	Support starts with version 9.0.012.xx.

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• This section provides IPv6 information for: intelligent Workload Distribution, intelligent Workload Distribution Runtime Node, intelligent Workload Distribution Runtime Node / Database Capture Point service, intelligent Workload Distribution Runtime Node / Web Service Capture Point service, intelligent Workload Distribution Runtime Node / WebSphere MQ Capture Point service

Component	Release	Interface	Conditions
intelligent Workload Distribution	no direct interface	License Server
intelligent Workload Distribution	no direct interface	SIP Server/T-Server
intelligent Workload Distribution	no support	Interaction Server
intelligent Workload Distribution	no support	Management Framework Configuration Server/Proxy
iWD Runtime Node	no direct interface	License Server
iWD Runtime Node	no direct interface	SIP Server/T-Server
iWD Runtime Node	no support	Interaction Server
iWD Runtime Node	no support	Management Framework Configuration Server/Proxy

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to intelligent Workload Distribution.

Component	Release	Interface	Conditions
intelligent Workload Distribution	no support	Genesys Rules System Authoring Tool
intelligent Workload Distribution	no support	Interaction Server Database
intelligent Workload Distribution	no support	Interaction Server Event Log Database
intelligent Workload Distribution	no support	iWD Configuration Database
intelligent Workload Distribution	no support	iWD Runtime Node
iWD Runtime Node	no direct interface	iWD Business Context Management Service
iWD Runtime Node	no direct interface	iWD Data Mart ETL service
iWD Runtime Node	no support	Interaction Server Database
iWD Runtime Node	no support	Interaction Server Event Log Database
iWD Runtime Node	no support	iWD Data Mart Database service
iWD Runtime Node	no support	Stat Server
iWD Runtime Node/Database Capture Point Service	no support	Customer-supplied Source System Database
iWD Runtime Node/Web Service Capture Point Service	no support	Customer-supplied Source System invoking iWD Web Service Capture Point
iWD Runtime Node/WebSphere MQ Capture Point Service	no support	Customer-supplied WebSphere MQ Server

Prerequisites

Notes:

• For Java Message Service (JMS), only use JMS implementations compliant with JMS version 1.1

intelligent Workload Distribution - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Java Message Service (JMS)
ActiveMQ 5.14.4+	Yes	No	Release: 9.0+
IBM MQ 9.0+	Yes	No	Release: 9.0+ Starting with iWD History Node 9.0.009
TIBCO 8.5.0+	Yes	No	Release: 9.0+ Starting with iWD History Node 9.0.010
Servlet Engines
Embedded Servlet Engine	No	Yes	Release: 9.0+
IBM WebSphere 8.5	Yes	No	Release: 8.5 WebSphere 8.5 with IBM JDK 7
Tomcat 7.0	Yes	No	Release: 8.5 Tomcat 7.0 (with JRE 7). For Linux, OpenJDK7 is supported.
Java Version
OpenJDK 11	Yes	No	Release: 9.0+ Recommended for all iWD 9 customers.
OpenJDK 8	Yes	No	Release: 9.0+ Starting with the following: iWD Web 9.0.008.05 iWD Stat Server Extensions 9.0.0008.07 iWD Runtime Node 9.0.008.07 iWD Manager 9.0.008.05 iWD History Node 9.0.008.05 iWD GAX Plug-In 9.0.008.06 Supported until version 9.0.019.xx only. Not supported from version 9.0.020.xx.
Oracle Java 8 Developer's Kit (JDK)	Yes	No	Release: 9.0+ Supported until version 9.0.019.xx only. Not supported from version 9.0.020.xx.
Red Hat OpenJDK 11	Yes	No	Release: 9.0+ Starting with IWD release 9.0.017.