This page was last edited on May 30, 2023, at 10:16.
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This information applies to Genesys Quality Management (Zoom), which includes the products Call Recording, Quality Manager, and Screen Capture. GQM (Zoom) is a separate product from Quality Management associated with SpeechMiner and Genesys Interaction Recording. All GQM (Zoom) versions entered End of Life (EOL) on July 29, 2016. They reach End of Maintenance on January 1, 2018, and reach End of Support on July 1, 2018. If you have questions, contact your account representative.
OS Family | Operating System | Release | Conditions |
---|---|---|---|
Linux | Red Hat Enterprise Linux 5 | 8.0+ | Discontinued as of June 30, 2018. |
Component | Browser | Release | Conditions/Limitations |
---|---|---|---|
Genesys Quality Management (Zoom) User Interface | Firefox ESR | 8.0+ | Firefox 3.6.16+ is recommended. |
Database | Release | Conditions/Limitations |
---|---|---|
Oracle 11g | 8.0+ | Discontinued as of December 31, 2020. |
Oracle 11g RAC | 8.0+ | Discontinued as of December 31, 2020. |
No IPV6 information for common interfaces at this time.
No IPV6 information for additional components at this time.
Genesys Quality Management (Zoom) - Prerequisites |
|||
---|---|---|---|
Third-Party Component Prerequisites |
Acquired by Customer |
Provided by Genesys |
Conditions/Limitations |
Screen Capture | |||
h.264 or MPEG-4 2 codec | Yes | No | Release: 8.0+ |
Windows Media Player 9+ | Yes | No | Release: 8.0+ |
Quality Manager | |||
Live Monitor application requires JRE 1.6+ | Yes | No | Release: 8.0+ |
Report/Charts - web browsers require Adobe Flash Player plug-in | Yes | No | Release: 8.0+ |
Windows Media Player 9+ or QuickTime Player | Yes | No | Release: 8.0+ |
Call Recording | |||
Windows Media Player or QuickTime Player | Yes | No | Release: 8.0+ |