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Genesys Voice Platform

General Information - Genesys Voice Platform

This page covers the following components that fall under this GVP SOE page:

  • Call Control Platform
  • CTI Connector
  • MRCP Proxy
  • Policy Server
  • Supplementary Services Gateway
  • Third-Party Squid

See the Genesys Media Server SOE page if you're looking for SOE information for the following:

  • Genesys Media Control Platform
  • Resource Manager
  • Reporting Server
  • Reporting Plug-In for GAX
  • Management Information Base (MIB)
  • T-Server-CUCM to Media Server Connector


Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Notes:
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family OS Release Conditions
OS Family OS Release Conditions
Linux Red Hat Enterprise Linux 5 8.1.2 - 8.5.1 Discontinued as of June 30, 2018.
Linux Red Hat Enterprise Linux 6 8.1.7+ Discontinued as of November 30, 2020
Linux Red Hat Enterprise Linux 7 9.0.0+ Supported for the following components:
  • VP Supplementary Services Gateway (9.0.031.10)
  • VP MRCP Proxy (9.0.035.04)
  • VP CTI Connector (9.0.041.07)
Linux Red Hat Enterprise Linux 8 9.0.0+ Supported for the following components:
  • VP Supplementary Services Gateway (9.0.031.88+)
  • VP MRCP Proxy (9.0.049.38+)
  • VP CTI Connector (9.0.065.11+)
Windows Windows Server 2008 8.1.2 - 9.0 Discontinued as of June 30, 2020


Last supported on the following components and respective versions:

  • VP CTI Connector 8.5.160.80
  • VP Supplementary Services Gateway 9.0.031.10
  • VP MRCP Proxy 9.0.019.27
  • VP Third Party Squid 8.5.100.06
  • VP Policy Server 8.5.010.10
  • VP Call Control Platform 9.0.013.03
Windows Windows Server 2012 8.5.1+ Supported for the following components:
  • CTI Connector
  • MRCP Proxy

  • Last supported on the following components and respective versions:

    • Supplementary Services Gateway 9.0.031.10
    • Third Party Squid 8.5.100.06
    Windows Windows Server 2016 9.0+ The Standard version is supported for the following components:
  • Call Control Platform
  • CTI Connector
  • Supplementary Services Gateway
  • MRCP Proxy
  • Windows Windows Server 2019 9.0+ The Standard version is supported for the following components:
  • CTI Connector
  • Supplementary Services Gateway
  • MRCP Proxy
  • Supported Browsers


    Notes:

    Supported Database/DB Clusters


    Notes:
    • For database support information, see the Supported Database/DB Cluster table on the Genesys Media Server page in this document.

    Supported Virtualization Platforms

    Tip
    See the global page that lists all Virtualization-related information.

    IPV6 Support for Common Interfaces


    Notes:
    Component Release Interface Conditions
    Genesys Media Server 8.1 Management Framework Configuration Server/Proxy
    Genesys Media Server 8.1 SIP Server/T-Server
    Genesys Media Server no direct interface Interaction Server

    IPV6 Support for Additional Interfaces


    Notes:
    • Release Support numbers refer to Genesys Voice Platform.
    Component Release Interface Conditions
    Genesys Voice Platform 8.1.5 F5 or NLB/Radware for load-balancing
    Genesys Voice Platform 8.1.5 IVR Server 7.5 or 8.0
    Genesys Voice Platform 8.1.5 SIP Phones
    Genesys Voice Platform 8.1.5 Web Interface-HTTP

    Prerequisites


    Notes:
    • For additional prerequisites, see the Prerequisite table in the Genesys Media Server page in this document.

    Genesys Voice Platform - Prerequisites

    Third-Party Component Prerequisites

    Acquired by Customer

    Provided by Genesys

    Conditions/Limitations

    If using ASR

    Any validated MRCP compliant speech-recognition software Yes Resell Release: All
    Reference the Supported Media Interfaces reference manual for compatibility of GVP with Nuance and any GValidated speech integration. It is your responsibility to order the appropriate number of speech licenses. Contact Genesys Sales for additional guidance.

    If using TTS

    Any validated MRCP compliant text-to-speech software Yes Resell Release: All
    Reference the Supported Media Interfaces reference manual for compatibility of GVP with Nuance and any GValidated speech integration. It is your responsibility to order the appropriate number of speech licenses. Contact Genesys Sales for additional guidance.

    Cisco Queue Adapter (for GVP 7.6) or CTI-Connector (Cisco)

    Cisco ICM Yes No Release: 7.6
    Depending on the GVP release that is deployed, there are different supported versions of Cisco ICM.

    Cisco ICM AIM (CTIC support)

    Cisco ICM 7.5 or later Yes No Release: 8.1.5+

    Microsoft IIS for GVP 8.1.1 or earlier or GVPi applications on GVP 8.1.1–8.1.4.

    Common Files Yes No Release: 8.1.5
    Not needed for GVP 8.1.5 or later.
    Internet Information Server Snap-In Yes No Release: 8.1.5
    Not needed for GVP 8.1.5 or later.
    Microsoft Internet Information Server (IIS) 6.0 components Yes No Release: 8.1.5
    Not needed for GVP 8.1.5 or later.
    World Wide Web Server Yes No Release: 8.1.5
    Not needed for GVP 8.1.5 or later.

    SIP Server to Resource Manager HA (active-active mode) (Optional)

    Third-party Load Balancer Yes No Release: All
    F5, Microsoft Network Load Balancer (NLB) are supported.

    Voice Platform Policy Server - Prerequisites

    Third-Party Component Prerequisites

    Acquired by Customer

    Provided by Genesys

    Conditions/Limitations

    Policy Server

    Java 7 (JRE) Yes No Release: 8.5
    Last supported version: 8.5.010.10
    This page was last edited on July 7, 2023, at 10:16.
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