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Universal Routing

General Information - Universal Routing

Universal Routing Server, Interaction Routing Designer, and Custom Server

General Information - Universal Routing

Universal Routing Server, Interaction Routing Designer, and Custom Server

Supported Operating Systems

Interaction Routing Designer User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.4
Windows Windows 7 7.6.2+
Windows Windows 8 8.1.400.10+
Windows Windows Server 2008 7.6.2
Windows Windows Server 2008 8.0.1
Windows Windows Server 2012 8.1.400.18+ Running in compatibility mode.

Universal Routing Server and Custom Server Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1.1 Includes POWER8.
Linux Red Hat Enterprise Linux 5 7.6.2 Applicable for Universal Routing Server only.
Linux Red Hat Enterprise Linux 5 8.1
Linux Red Hat Enterprise Linux 6 8.1.3 URS and Custom Server support Red Hat Enterprise Linux 6 64-bit natively.
Linux Red Hat Enterprise Linux 7 8.1.400.32+ Note the following:
  • URS supports RHEL 7.5 starting with 8.1.400.56.
  • Custom Server supports RHEL 7.5 starting with 8.1.400.04.
  • Both URS and Custom Server support Red Hat Enterprise Linux 7 natively.
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6.2+ Only Universal Routing Server supports Windows 2008 beginning with Release 7.6.2. Custom Server supports Windows 2008 beginning with Release 8.0.
Windows Windows Server 2008 8.1
Windows Windows Server 2012 8.1.4
Windows Windows Server 2016 8.1.400.36

Interaction Routing Designer User Interface Support

OS Family Operating System Release Conditions
Windows Windows 10 8.1.4
Windows Windows 7 7.6.2+
Windows Windows 8 8.1.400.10+
Windows Windows Server 2008 7.6.2
Windows Windows Server 2008 8.0.1
Windows Windows Server 2012 8.1.400.18+ Running in compatibility mode.

Universal Routing Server and Custom Server Support

Notes:
  • An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX 5L for POWER) 7.1 8.1.1 Includes POWER8.
Linux Red Hat Enterprise Linux 5 7.6.2 Applicable for Universal Routing Server only.
Linux Red Hat Enterprise Linux 5 8.1
Linux Red Hat Enterprise Linux 6 8.1.3 URS and Custom Server support Red Hat Enterprise Linux 6 64-bit natively.
Linux Red Hat Enterprise Linux 7 8.1.400.32+ Note the following:
  • URS supports RHEL 7.5 starting with 8.1.400.56.
  • Custom Server supports RHEL 7.5 starting with 8.1.400.04.
  • Both URS and Custom Server support Red Hat Enterprise Linux 7 natively.
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows Server 2008 7.6.2+ Only Universal Routing Server supports Windows 2008 beginning with Release 7.6.2. Custom Server supports Windows 2008 beginning with Release 8.0.
Windows Windows Server 2008 8.1
Windows Windows Server 2012 8.1.4
Windows Windows Server 2016 8.1.400.36

Supported Browsers


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Supported Database/DB Clusters


Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
  • Only Interaction Routing Designer relies directly on a database. Universal Routing Server relies on DB Server. For DB Server support, see the Framework page.
  • Only Interaction Routing Designer relies directly on a database. Universal Routing Server relies on DB Server. For DB Server support, see the Framework page.
Database Release Conditions/Limitations
IBM DB2 9.7 8.1.1
MS SQL Server 2008 8.0+
MS SQL Server 2012 8.1.4
MS SQL Server 2014 8.1.4+ Starting with IRD 8.1.400.25.
MS SQL Server 2014 Cluster 8.1.4+ Starting with IRD 8.1.400.25; also supports AlwaysOn Cluster with Synchronous Mirroring capability.
MS SQL Server 2016 8.1.4+ Starting with IRD 8.1.400.25.
MS SQL Server 2016 Cluster 8.1.4+ Starting with IRD 8.1.400.25; also supports AlwaysOn Cluster with Synchronous Mirroring capability.
Oracle 11g 8.0 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC 8.1.1+ Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1 8.1.400.25
Oracle 12c R1 RAC 8.1.400.23
PostgreSQL 9 8.1.400.18+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Notes:
  • Release Support numbers refer to Universal Routing.
Component Release Interface Conditions
Custom Server 8.1 Management Framework Configuration Server/Proxy
Interaction Routing Designer 8.0.1 Management Framework Configuration Server/Proxy
Universal Routing Server 8.1 Interaction Server
Universal Routing Server 8.1 License Server
Universal Routing Server 8.1 Management Framework Configuration Server/Proxy
Universal Routing Server 8.1 SIP Server/T-Server

IPV6 Support for Additional Interfaces


Notes:
  • Release Support numbers refer to Universal Routing.
  • Release Support numbers refer to Universal Routing.
Component Release Interface Conditions
Custom Server 8.1 Universal Routing Server Core
Universal Routing Server 8.1 Custom Server
Universal Routing Server 8.1 Load Distribution Server
Universal Routing Server 8.1 Orchestration Server
Universal Routing Server 8.1 Stat Server
Universal Routing Server 8.1 Web Interface

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This page was last modified on March 18, 2019, at 08:45.

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