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Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/27/19 Hot Fix X X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

In the customer-first scenario, while connecting to the selected agent, if the customer disconnects immediately after the agent connects, the reporting KVPs no longer show COMPLETED.ABANDONED_IN_QUEUE. (GMS-7460)

The timing issue that caused an incorrect callback status when the agent accepts the callback has been fixed. (GMS-7392)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on February 27, 2019, at 16:22.


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