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8.5.207.07

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/27/19 Hot Fix X X

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What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


In the customer-first scenario, while connecting to the selected agent, if the customer disconnects immediately after the agent connects, the reporting KVPs no longer show COMPLETED.ABANDONED_IN_QUEUE. (GMS-7460)


The timing issue that caused an incorrect callback status when the agent accepts the callback has been fixed. (GMS-7392)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.207.07.

This page was last edited on February 27, 2019, at 16:22.

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