8.5.001.07
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|---|---|
| 03/14/14 | General | Under Shipping Control | X | X |
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New in This Release
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Mobile Services.
- The embedded Cassandra database has been hardened with the following authentication and encryption enhancements:
- GMS now supports the ability to configure and restrict port access at the service API level.
- Basic authentication is now supported for GMS HTTP requests and is intended to be used in conjunction with HTTPS connections.
- SampleVoice XML code is provided to demonstrate how to leverage GME Callback capability from Genesys Voice Platform IVR by virtually holding a call in queue until an agent is available to call back the customer.
Corrections and Modifications
This release also includes the following corrections or modifications:
In the Service Management UI > Reporting tab, the Callback reports now correctly display data. Previously, data was not displayed correctly when GMS was installed in a single-tenant Configuration Server, and when GMS was installed in a multi-tenant Configuration Server and the assigned tenant was not Environment (DBID = 1). (GMS-1239)
In the Service Management UI > Reporting tab, the Callback reports now have an option to display hold time statistics. (GMS-1249)
In the Service Management UI > Tools > Resources tab, the resource_available and resource_total fields now display an accurate count after adding or removing resources. (GMS-1222)