_agent_preview_set_notready_reason_attribute
Section: Voice - User Terminated
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.209.02
If true, adds the reason key and value to the AttributeReason field of the EventAgentNotReady message. This occurs only if the agent is not ready and does not accept the invitation within the amount of time specified by _agent_preview_timeout, when _agent_preview_timeout_set_notready=true. See _agent_preview_set_notready_reason_key to define an attribute key.
_agent_preview_set_notready_reason_key
Section: Voice - User Terminated
Default Value: ReasonCode
Valid Values: Any string
Changes Take Effect: Immediately
Introduced: 8.5.209.02
Key to use for the Agent Not Ready reason attribute if _agent_preview_set_notready_reason_attribute=true.
_agent_preview_set_notready_reason_attribute
Section: Voice - User Terminated
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.209.02
If true, adds the reason key and value to the AttributeReason field of the EventAgentNotReady message. This occurs only if the agent is not ready and does not accept the invitation within the amount of time specified by _agent_preview_timeout, when _agent_preview_timeout_set_notready=true. See _agent_preview_set_notready_reason_key to define an attribute key.
_agent_preview_set_notready_reason_key
Section: Voice - User Terminated
Default Value: ReasonCode
Valid Values: Any string
Changes Take Effect: Immediately
Introduced: 8.5.209.02
Key to use for the Agent Not Ready reason attribute if _agent_preview_set_notready_reason_attribute=true.
_state_event_delay
Section: General
Default Value: 500
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.209.02
The number of milliseconds that GMS waits before sending the update event for the callback state.
_max_time_slots
Section: General
Default Value: 5
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.209.02
The maximum number of time slots to include in the disposition response of the retry_later scenario, if the office is open and the capacity is configured to a value greater than zero. Use this parameter to improve the performance of queries over a long period of time.
8.5.209.02
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 05/03/19 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- Support for two cluster applications in GMS connections.
- The new [config] section enables fast configuration loading by managing configuration objects' caching in GMS. By default, only Route Point objects are loaded at startup; other objects will not be loaded except if you enable the corresponding option. See the [config] section in the Genesys Configuration Options guide for further details.
- Genesys introduced the following Callback Service options:
- [General] _max_time_slots
- [General] _state_event_delay
- [Voice - User Terminated] _agent_preview_set_notready_reason_key
- [ Voice - User Terminated]_agent_preview_set_notready_reason_attribute
Resolved Issues
This release contains the following resolved issues:
The Callback template was updated to support the correct URL format when GMS sends accept_preview, reject_preview, and cancel_preview URLs to Workspace Desktop Edition (WDE) in agent first-preview scenarios. (GMS-7536)
GMS now correctly processes the state of CometD channels (connected/disconnected) for Chat v1 features which use CometD push notifications. (GMS-7526)
GMS is now able to redirect ORS requests after switching over the ORS primary and backup servers. (GMS-7516)
The following new service options allow to add the reason key and value to the AttributeReason field of the EventAgentNotReady message if the agent is not ready and does not accept the Agent Preview Callback when _agent_preview_set_notready_reason_attribute=true.
- In _agent_preview_set_notready_reason_key, you can specify the reason key. By default, this option's value is ReasonCode.
- If you configure _agent_preview_set_notready_reason_attribute=true, GMS will add the reason key and value to the AttributeReason field instead of the AttributeExtensions field. By default, this option's value is false.
(GMS-7501)
Now, when a client application subscribes to notifications from the Callback Service, the _cbe_on_service_exit notification event includes the c_last_dialed_number field. Previously, this field was missing and causing an exception processing the notification delivery. (GMS-7335)
Upgrade Notes
Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.