8.5.102.18
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|---|---|
| 09/17/15 | Hot Fix | X | X |
Contents
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Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
Genesys Callback
Now, if you cancel a callback request in QUEUED state, the Callback Service properly propagates the cancellation to ORS. (GMS-2526)
You can now correctly reschedule Callbacks which were not submitted within the desired time. (GMS-2512)
If you are rescheduling Callbacks, Callback lookup properties can be updated during the reschedule operation. For example, _customer_number can be changed. (GMS-2512)
If you cancel a callback request, the URS virtual interaction is deleted before the ORS session exits. Previously, in this scenario, the virtual interaction may have remained in URS and been removed after the trigger of a queue timeout. (GMS-2503)
If the call is successfully connected to the customer and if URS cannot allocate an agent within the allocated time specified in the _max_time_to_wait_for_agent_on_the_call option, the call now gets disconnected and both ORS and URS sessions are immediately cleaned up. Previously, in this scenario, the callback SCXML application tried to default route the non-existing call and created errors in ORS logs; additionally, the URS virtual interaction did not exit. (GMS-2544)
Genesys Mobile Services
GMS now handles Chat Servers switchover. (GMS-2519)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.102.18.
Supported Languages
The following table lists the languages supported by this release.
| ARA | CSY | CHS | CHT | DEU | ENU | ESN | FRA | FRC | ITA | JPN | KOR | PLK | PTB | RUS | TRK |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| X | X | X |