8.5.102.18

Genesys Mobile Services Release Notes

Release Date	Release Type	Restrictions	AIX	HP-UX PA	HP-UX IPF	Linux	Solaris	Windows
09/17/15	Hot Fix					X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Mobile Services

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Genesys Callback

Now, if you cancel a callback request in QUEUED state, the Callback Service properly propagates the cancellation to ORS. (GMS-2526)

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You can now correctly reschedule Callbacks which were not submitted within the desired time. (GMS-2512)

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If you are rescheduling Callbacks, Callback lookup properties can be updated during the reschedule operation. For example, _customer_number can be changed. (GMS-2512)

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If you cancel a callback request, the URS virtual interaction is deleted before the ORS session exits. Previously, in this scenario, the virtual interaction may have remained in URS and been removed after the trigger of a queue timeout. (GMS-2503)

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If the call is successfully connected to the customer and if URS cannot allocate an agent within the allocated time specified in the _max_time_to_wait_for_agent_on_the_call option, the call now gets disconnected and both ORS and URS sessions are immediately cleaned up. Previously, in this scenario, the callback SCXML application tried to default route the non-existing call and created errors in ORS logs; additionally, the URS virtual interaction did not exit. (GMS-2544)

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Genesys Mobile Services

GMS now handles Chat Servers switchover. (GMS-2519)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.102.18.

Supported Languages

The following table lists the languages supported by this release.

ARA	CSY	CHS	CHT	DEU	ENU	ESN	FRA	FRC	ITA	JPN	KOR	PLK	PTB	RUS	TRK
					X			X		X