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_delay_connid_attempt_loop

Section: URS Queueing
Default Value: 100
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.232.04

Specifies the delay in milliseconds between each ConnId loop attempt. At the end of the loop, if ConnId is still NULL, an error is raised.

_max_connid_attempts

Section: URS Queueing
Default Value: 7
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.232.04

Specifies the number loops to wait to test the availability of ConnId. The default value is 7.

_max_successful_customer_contacts

Section: Voice - User Terminated
Default Value: 'undefined'
Valid Values: integer or 'undefined'
Changes Take Effect: Immediately
Introduced: 8.5.228.02

Maximum number of successful customer contacts. When this option is configured, if the customer abandons the call and if the count of successful customer contacts is greater than or equal to _max_successful_customer_contacts, GMS cancels the callback (COMPLETED, ABANDONED_IN_QUEUE), with no redial attempt.

_max_dial_attempts

Section: Voice - User Terminated
Default Value: 3
Valid Values: Integer
Changes Take Effect: Immediately


Maximum number of attempts to call the customer.

_cannot_dial_buffer_time

Section: URS Queueing
Default Value: 0
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.232.04

Creates a timer (in seconds) that prevents contact dialing if the _urs_queued_ttl expiration time is too close. To enable this timer, configure a value greater than zero. The timer value is calculated as follows:

timer = _urs_queued_ttl - _cannot_dial_buffer_time

Once expired, the timer prevents contact dialing. By default, _cannot_dial_buffer_time is configured to 0 and the timer is disabled.

8.5.232.04

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
04/21/22 Update X X


Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:


When the Callback Status Notification feature is enabled:

  • The _cbe_on_dial_done event is now sent for each dial request, not just one time.
  • The _cbe_on_service_exit event is always sent at the end of the Callback strategy before subscription is removed. Its parameters, such as the c_last_dialed_number parameter, are set in the different states of the strategy, according to the status of the Callback. (GMS-8568)

The following new option is available in the Callback service: _cannot_dial_buffer_time. The default value is 0 (seconds) where normal behavior is preserved. If the value is > 0, the value, in seconds, is used to calculate a timer that is started for _urs_queued_ttl time - _cannot_dial_buffer_time which prevents dialing the contact if the timer expires or is too close to the _urs_queued_ttl expiration time. (GMS-8567)


If URS cancels the Callback strategy due to an error or if the queue delay expires, the Callback strategy now initializes the required KVPs for the report events that are published before the termination of Callback strategy. (GMS-8565)


Spring Framework is updated to version 5.2.20.RELEASE to address CVE-2022-22965, BDSA-2022-0011, and BDSA-2021-3236. (GMS-8658, GMS-8610)


The third-party Apache XML Graphics Commons is upgraded from 2.2 to 2.7 to address CVE-2020-11988. (GMS-8637)


In the User Terminated Immediate / Agent First / Wait for Agent use case, the Callback strategy is now able to restart the URS strategy in the following scenario:

  1. An agent is selected while in the Ready state.
  2. An agent is then in the Not Ready state when the Callback checks the agent state before connecting the agent to the call. (GMS-8612)

The third-party Logback Classic Module library is upgraded to version 1.2.10 to address security issue CVE-2021-42550. (GMS-8609)


The third-party Apache Velocity Engine is updated to 2.3.0.redhat-00001 version to address CVE-2020-13936. (GMS-8608)


The Callback strategy now stops if either the max attempts (specified by the _max_dial_attempts option) threshold is reached or the max successful (specified by the _max_successful_customer_contacts option for _max_dial_attempts attempts) customer attempts threshold is reached. (GMS-8602)


The _CB_T_CUSTOMER_CONNECTED value of the reporting event is now provisioned with the correct value. (GMS-8534)


In the Administrator UI Callback view, the filter options to set the maximum number of callbacks to be displayed is now limited to between 100 and 1000. (GMS-8488)


In the agent first use case, the Callback strategy can now provide _CB_D_WAITING_FOR_AGENT_OFFLINE when reporting user events. (GMS-8478)


The following two options are added to specify the number of wait loop attempts and the time between loops to check the availability of ConnId before an error is raised:

  • _max_connid_attempts: Specifies the number loops to wait to test the availability of ConnId. The default value is 7.
  • _delay_connid_attempt_loop: Specifies the delay between each ConnId loop attempt. At the end of the loop, if ConnId is still NULL, an error is raised. The default value is 100 (milliseconds).

For example, if _max_connid_attempts = 7 and _delay_connid_attempt_loop = 100, then seven attempts are made at 100ms intervals to obtain the ConnId before an error is raised. (GMS-8458)


To enable you to specify that a business hours exception is an annual event, the new This is an Annual Event checkbox is added to the Office Hours Calendar. Now, when you edit or create a holiday or special business hours, select the checkbox to specify that these office hours apply to the same date every year. If the checkbox is not selected, the event is set only for the specified year. (GMS-8571)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.232.04.

This page was last edited on April 25, 2022, at 15:34.
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