8.5.103.14

Genesys Mobile Services Release Notes

Release Date	Release Type	Restrictions	AIX	HP-UX PA	HP-UX IPF	Linux	Solaris	Windows
02/19/16	Hot Fix					X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Mobile Services

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List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Callback

The Preview, Disposition, and Reporting UserEvents are now correctly sent to the selected agent or the reporting switch specified in the _rep_userevent_switch option of the Callback service. If primary and backup T-Servers are configured in your environment, this configuration also works in a failover scenario. Note that the _sip_server_app_name option introduced in 8.5.300.10 is now deprecated. Previously, you had to configure the _sip_server_app_name option in Callback services although the support for multiple T-Servers was not available.

To ensure a correct distribution of UserEvents, check in your configuration that:

1. You correctly set the T-Server property in your Switch object in CME or in Genesys Administrator.
2. You correctly set the _rep_userevent_switch option in your Callback service options in the GMS Admin UI.

(GMS-2990)

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GMS now returns audio files without audio noise. (GMS-3039)

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Genesys Mobile Services

Now, if the Local Control Agent (LCA) reconnects to the running GMS server, it sends the GMS running status to the Solution Control Server (SCS) and the Solution Control Interface displays GMS as Started. (GMS-3016)

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The TypingStarted and TypingStopped chat notices can now handle a customized text. (GMS-3000)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.103.14.

Supported Languages

The following table lists the languages supported by this release.

ARA	CSY	CHS	CHT	DEU	ENU	ESN	FRA	FRC	ITA	JPN	KOR	PLK	PTB	RUS	TRK
					X			X		X