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Genesys Knowledge Center Plugin for Workspace Desktop Edition Release Notes

Genesys Knowledge Center Plugin for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
07/09/19 General X

Helpful Links

Releases Info

Product Documentation

  • [[Documentation/|]]

Genesys Products

What's New

This release contains the following new features and enhancements:

  • For interactions which only support a plain text conversation, if an agent uses the Copy Content button or the Copy and Paste option for text that includes a hyperlink, that hyperlink from the copied text (that is, from the original document), is added to the document as a string in brackets. Previously, when the Copy Content button or the Copy and Paste option were used the hyperlink was not added to the document in which the text was pasted.
  • The Copy Content feature is now available for Chat, Outbound Email interactions, Facebook, Twitter, WhatsApp and SMS messages. Previously, this feature was only available for Chat and Outbound Email interactions.
  • The Vote allowed / Vote disabled and 5-star rating allowed / 5-star rating disabled Knowledge Base Configuration options now work as expected.

Resolved Issues

This release contains the following resolved issues:

When performing a search for a non-English language, the type-ahead (that is, the search suggestion) now disappears once the search has been executed. Previously, the type-ahead text would continue to display. (GK-8210)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 11, 2019, at 06:16.


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