9.0.002.09

Genesys Knowledge Center Plugin for Workspace Desktop Edition Release Notes

9.x

Genesys Knowledge Center Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.000.15.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/31/18	General					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Knowledge Center

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Agents are now informed of the presence of private content in knowledge documents. This private (or "Internal only") content is not copied into the customer interaction when an agent sends a document to a customer.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.09.