9.0.001.04

Genesys Knowledge Center Plugin for Workspace Desktop Edition Release Notes

9.x

Genesys Knowledge Center Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.000.15.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
06/26/18	General					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Knowledge Center

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Comprehensive Filter Options: While searching or browsing knowledge, new comprehensive filter options allows agents to further refine knowledge search results. These filter capabilities leverage AI to suggest the most relevant filters based on the search context.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.001.04.