Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes
This release contains the following new feature and enhancement:
- The Genesys Knowledge Center (GKC) now enables you to enable/disable Proactive Knowledge in the Chat feature associated with the Genesys Knowledge plugin for WDE. (GK-8425)
This release contains the following resolved issues:
When working in an environment with Genesys Knowledge plugin for WDE, the Category tree loading speed and the speed and stability of Category tree browsing has significantly improved. Previously, loading speed took longer than expected and documentation hierarchy was not available in the Browse tab. (GK-8420, GK-8416)
No special procedure is required to upgrade to release 9.0.006.07.