View Campaign Statistics
When you launch CX Contact, you land on the Campaigns page. This is where you'll monitor the status of running campaigns in real-time.
This article describes the fields and metrics displayed on the campaigns dashboard. To learn how to create and manage a campaign template, refer to the Create and Manage a Campaign Template page. To learn how to create and manage a campaign group, refer to the Create and Manage a Campaign Group page.
The first column in the campaigns dashboard is the Campaigns/Groups column. It lists all the campaign templates, campaign groups, and contact lists that have been created in CX Contact.
Campaign Group Icons
Campaign templates are always represented by a folder icon, and contact lists are represented by a document icon. An icon next to the name of each campaign group identifies the type of dialing or IVR mode(s) being used. The table below describes the three types of icons.
|Icon||Description||Type of Dialing Profile|
|The campaign group uses any automatic or manual dialing mode||Agent|
|The campaign group uses either Progressive IVR or Power IVR mode||IVR|
|The campaign group uses Predictive IVR mode||Agent|
For more information about dialing modes and IVR modes, refer to the Dialing Modes and IVR Modes page.
Contact List Weights
If a campaign group has more than one contact list, you can assign a weight to each contact list. The assigned weight label appears on the campaigns dashboard, next to the name of the contact list.
The campaigns dashboard displays the following metrics:
|Hit Ratio||Hit Ratio is defined as the percentage of queued calls, relative to all dialed calls.
Notice in the screenshot below that statistics are displayed for campaign groups and contact lists. If a campaign group contains multiple contact lists, the data is broken down by contact list, with the sum displayed in the Campaign Group cell. The only exception here are the Agents statistics (Logged In and Busy Factor)
Search or Filter Campaign Statistics
The following search and filter functions are available on the Campaigns page:
|Expand All/Collapse All||Reveals (Expand All) or hides (Collapse All) all campaign templates and their associated campaign groups and contact lists.|
|View||Reserved for future use.|
|Search box||Enables you to search the campaigns dashboard for any value within a campaign template, campaign group, or contact list.|
|Find Status||Enables you to filter the list of campaigns by status. Options are as follows: