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Roles Based Access Controls

When creating CX Contact users, the following 5 roles are assigned to one or more access groups and each role is assigned one or more privilege (see tables below).

CX Contact Roles

CX Contact Role Name Assigned to Access Group(s)
CXContact Administrators
  • CXContact Administrators
  • Super Administrators
  • Administrators
  • Provisioning
  • MACD Administrators
  • <Tenant name> Administrators
CXContact Analytics
  • CXContact Analytics
CXContact Data
  • CXContact Data
CXContact Supervisors
  • CXContact Supervisors
  • <Tenant name> Supervisors
CXContact Users
  • CXContact Users
  • Read Only

Detailed Privileges per Role

  • link= - Allowed (option is present with value "1" in the Annex of the Role object)
  • link= - Denied (options is not present in the Annex of the Role object)
Privilege Comment CX Contact Administrators CX Contact Supervisors CX Contact Users CX Contact Analytics CX Contact Data
CXContact.SessionProfiles.canCreate file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.SessionProfiles.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.SessionProfiles.canUpdate file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.SessionProfiles.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.DialingProfiles.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.DialingProfiles.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.DialingProfiles.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.DialingProfiles.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignTemplates.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignTemplates.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignTemplates.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignTemplates.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignGroups.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignGroups.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignGroups.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignGroups.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.CampaignGroups.canExecute Start/Stop/Pause file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.ContactLists.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.ContactLists.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.ContactLists.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.ContactLists.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.ContactLists.Search.canExecute Search for entries in the Contact list. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SuppressionLists.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SuppressionLists.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SuppressionLists.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SuppressionLists.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SuppressionLists.Search.canExecute Search for entries in the Suppression list. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SelectionRules.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SelectionRules.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SelectionRules.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SelectionRules.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.UploadRules.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.UploadRules.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.UploadRules.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.UploadRules.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.FilteringRules.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.FilteringRules.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.FilteringRules.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.FilteringRules.canDelete file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.AutomationJobs.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.AutomationJobs.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.AutomationJobs.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.AutomationJobs.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.AutomationJobs.canExecute Manual execution via Run now. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SpecificationFiles.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SpecificationFiles.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SpecificationFiles.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.SpecificationFiles.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.DataMappings.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.DataMappings.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.DataMappings.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.DataMappings.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.Labels.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.Labels.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.Labels.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.Labels.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png
CXContact.Compliance.AttemptRules.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.AttemptRules.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.AttemptRules.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.AttemptRules.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomTZMap.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomTZMapcanRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomTZMapcanUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomTZMap.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canDelete file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canCreate Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canRead Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canUpdate Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canDelete Reserved for future use. file:allowedroleprivelege.png link= file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Analytics.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Analytics.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Analytics.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Analytics.canDelete file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Settings.canCreate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Settings.canRead file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Settings.canUpdate file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Settings.canDelete file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Schedules.canCreate Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Schedules.canRead Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Schedules.canUpdate Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Schedules.canDelete Reserved for future use. file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
CXContact.Schedules.canExecute Reserved for future use. file:allowedroleprivelege.png file:allowedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png file:Deniedroleprivelege.png
This page was last edited on August 23, 2019, at 12:08.

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