Jump to: navigation, search

SMS/EMAIL Record Dashboard

The content of this document has been moved and is no longer being updated in this location.
For the latest content and most recent updates, see the CX Contact Help on the Genesys Multicloud site.

The SMS/EMAIL Record Dashboard Analytics-sms.png contains data about SMS/EMAIL events.

SMS/EMAIL records can contain data associated with one or more of the following fields:

Field Type Description
id keyword The Index ID.
@timestamp date The ISO index timestamp.
timestamp integer The timestamp of the last time the index was updated.
ccid keyword The Contact Center ID.
mediaType keyword The Media type (sms, email).
batchID keyword The Batch ID in the message that was received from OCS.
messageID keyword The unique Message ID. For example, ccid.calluuid.
calluuid keyword The call attempt GUID.
sessionuuid keyword The session GUID for the currently active/running Campaign group.
campaignName keyword The Campaign name.
groupName keyword The Group name.
campaignGroupName keyword The Campaign group name.
listName keyword The calling list name.
chainId integer Indicates the Contact ID in the database table.
chainN integer The number of the device in the contact/chain.
contact_info keyword The device's phone number or email address.
from keyword The sender's phone number or email address.
subject keyword The subject of the message.
clientId keyword The Client ID in the Input file that was provided from the specification file.
timeReceivedFromOCS date The timestamp of when the message was received from OCS.
timeSubmittedToNexus date The timestamp of when the message was submitted to Nexus.
timeResponseReceived date The timestamp of when the message was received from Nexus.
timeOCSNotified date The timestamp of when OCS provided a result.
timeConsumerResponded date The timestamp of when the user response (STOP) was received from Nexus.
deliveryReceipt keyword The Nexus delivery result code.
callResult keyword The call result.
  • OK - (Successful Delivery)
  • Dial Error – (Carrier type errors)
  • System Error – (Service/Product type errors)
  • General Error – (User Settings or User Content type errors)
  • No Progress – any other error (catch all for anything else)
disposition keyword The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>
status keyword The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
optout boolean Indicate if the user sent STOP (for SMS) or unsubscribed (for Email).
errorCode integer The error code.
errorMessage keyword The error message.
content text The content of an SMS message after personalization was applied.
providerReceipt keyword The final SMS delivery state received from the SMS Aggregator.
userData object The user related data that was received from OCS and used for filling in templates.

Related Topics

This page was last edited on October 5, 2021, at 18:47.
Comments or questions about this documentation? Contact us for support!