SMS/EMAIL Record Dashboard
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The SMS/EMAIL Record Dashboard contains data about SMS/EMAIL events.
SMS/EMAIL records can contain data associated with one or more of the following fields:
|id||keyword||The Index ID.|
|@timestamp||date||The ISO index timestamp.|
|timestamp||integer||The timestamp of the last time the index was updated.|
|ccid||keyword||The Contact Center ID.|
|mediaType||keyword||The Media type (sms, email).|
|batchID||keyword||The Batch ID in the message that was received from OCS.|
|messageID||keyword||The unique Message ID. For example, ccid.calluuid.|
|calluuid||keyword||The call attempt GUID.|
|sessionuuid||keyword||The session GUID for the currently active/running Campaign group.|
|campaignName||keyword||The Campaign name.|
|groupName||keyword||The Group name.|
|campaignGroupName||keyword||The Campaign group name.|
|listName||keyword||The calling list name.|
|chainId||integer||Indicates the Contact ID in the database table.|
|chainN||integer||The number of the device in the contact/chain.|
|contact_info||keyword||The device's phone number or email address.|
|from||keyword||The sender's phone number or email address.|
|subject||keyword||The subject of the message.|
|clientId||keyword||The Client ID in the Input file that was provided from the specification file.|
|timeReceivedFromOCS||date||The timestamp of when the message was received from OCS.|
|timeSubmittedToNexus||date||The timestamp of when the message was submitted to Nexus.|
|timeResponseReceived||date||The timestamp of when the message was received from Nexus.|
|timeOCSNotified||date||The timestamp of when OCS provided a result.|
|timeConsumerResponded||date||The timestamp of when the user response (STOP) was received from Nexus.|
|deliveryReceipt||keyword||The Nexus delivery result code.|
|callResult||keyword||The call result.
|disposition||keyword||The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>|
|status||keyword||The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].|
|optout||boolean||Indicate if the user sent STOP (for SMS) or unsubscribed (for Email).|
|errorCode||integer||The error code.|
|errorMessage||keyword||The error message.|
|content||text||The content of an SMS message after personalization was applied.|
|providerReceipt||keyword||The final SMS delivery state received from the SMS Aggregator.|
|userData||object||The user related data that was received from OCS and used for filling in templates.|
This page was last edited on October 5, 2021, at 18:47.