Role-Based Access Control

Important

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For the latest content and most recent updates, see the CX Contact Help on the Genesys Multicloud site.

Users logging into the CX Contact UI should have a set of Configuration Server permissions and a set of CX Contact privileges. Both sets are typically assigned using Access Groups.

CX Contact defines several pre-created Access Groups, each associated with a related CX Contact Role.

The following 5 roles are assigned to one or more access groups and each role is assigned one or more privilege (see the tables below). You can also create your own Access Groups and/or your own CX Contact Roles.

Important

User logging into CX Contact UI must have at least a "read" Configuration Server permission for the user logging in.

CX Contact Roles

CX Contact Role Name	Assigned to Access Group(s)
CXContact Administrators	CXContact Administrators Super Administrators Administrators Provisioning MACD Administrators <Tenant name> Administrators
CXContact Analytics	CXContact Analytics
CXContact Data	CXContact Data
CXContact Supervisors	CXContact Supervisors <Tenant name> Supervisors
CXContact Users	CXContact Users Read Only

Detailed Privileges per Role

• - Allowed (option is present with value "1" in the Annex of the Role object)
• - Denied (options is not present in the Annex of the Role object)

Privilege	Comment	CX Contact Administrators	CX Contact Supervisors	CX Contact Users	CX Contact Analytics	CX Contact Data
CXContact.SessionProfiles.canCreate
CXContact.SessionProfiles.canRead
CXContact.SessionProfiles.canUpdate
CXContact.SessionProfiles.canDelete
CXContact.DialingProfiles.canCreate
CXContact.DialingProfiles.canRead
CXContact.DialingProfiles.canUpdate
CXContact.DialingProfiles.canDelete
CXContact.CampaignTemplates.canCreate
CXContact.CampaignTemplates.canRead
CXContact.CampaignTemplates.canUpdate
CXContact.CampaignTemplates.canDelete
CXContact.CampaignGroups.canCreate
CXContact.CampaignGroups.canRead
CXContact.CampaignGroups.canUpdate
CXContact.CampaignGroups.canDelete
CXContact.CampaignGroups.canExecute	Start/Stop/Pause
CXContact.ContactLists.canCreate
CXContact.ContactLists.canRead
CXContact.ContactLists.canUpdate	Includes INSERT, UPDATE, DELETE to List DB Table
CXContact.ContactLists.canDelete
CXContact.ContactLists.Search.canExecute	Search for entries in the Contact list.
CXContact.SuppressionLists.canCreate
CXContact.SuppressionLists.canRead
CXContact.SuppressionLists.canUpdate	Includes INSERT, UPDATE, DELETE to List DB Table
CXContact.SuppressionLists.canDelete
CXContact.SuppressionLists.Search.canExecute	Search for entries in the Suppression list.
CXContact.SelectionRules.canCreate
CXContact.SelectionRules.canRead
CXContact.SelectionRules.canUpdate
CXContact.SelectionRules.canDelete
CXContact.UploadRules.canCreate
CXContact.UploadRules.canRead
CXContact.UploadRules.canUpdate
CXContact.UploadRules.canDelete
CXContact.FilteringRules.canCreate
CXContact.FilteringRules.canRead
CXContact.FilteringRules.canUpdate
CXContact.FilteringRules.canDelete
CXContact.AutomationJobs.canCreate
CXContact.AutomationJobs.canRead
CXContact.AutomationJobs.canUpdate
CXContact.AutomationJobs.canDelete
CXContact.AutomationJobs.canExecute	Manual execution via Run now.
CXContact.SpecificationFiles.canCreate
CXContact.SpecificationFiles.canRead
CXContact.SpecificationFiles.canUpdate
CXContact.SpecificationFiles.canDelete
CXContact.DataMappings.canCreate
CXContact.DataMappings.canRead
CXContact.DataMappings.canUpdate
CXContact.DataMappings.canDelete
CXContact.Labels.canCreate
CXContact.Labels.canRead
CXContact.Labels.canUpdate
CXContact.Labels.canDelete
CXContact.Compliance.AttemptRules.canCreate
CXContact.Compliance.AttemptRules.canRead
CXContact.Compliance.AttemptRules.canUpdate
CXContact.Compliance.AttemptRules.canDelete
CXContact.Compliance.CustomTZMap.canCreate
CXContact.Compliance.CustomTZMapcanRead
CXContact.Compliance.CustomTZMapcanUpdate
CXContact.Compliance.CustomTZMap.canDelete
CXContact.Compliance.LocationRules.canCreate
CXContact.Compliance.LocationRules.canRead
CXContact.Compliance.LocationRules.canUpdate
CXContact.Compliance.LocationRules.canDelete
CXContact.Compliance.ContactTimes.canCreate
CXContact.Compliance.ContactTimes.canRead
CXContact.Compliance.ContactTimes.canUpdate
CXContact.Compliance.ContactTimes.canDelete
CXContact.Compliance.ContactDates.canCreate
CXContact.Compliance.ContactDates.canRead
CXContact.Compliance.ContactDates.canUpdate
CXContact.Compliance.ContactDates.canDelete
CXContact.Compliance.CustomRules.canCreate
CXContact.Compliance.CustomRules.canRead
CXContact.Compliance.CustomRules.canUpdate
CXContact.Compliance.CustomRules.canDelete
CXContact.Analytics.canCreate
CXContact.Analytics.canRead
CXContact.Analytics.canUpdate
CXContact.Analytics.canDelete
CXContact.Settings.canCreate
CXContact.Settings.canRead
CXContact.Settings.canUpdate
CXContact.Settings.canDelete
CXContact.Schedules.canCreate
CXContact.Schedules.canRead
CXContact.Schedules.canUpdate
CXContact.Schedules.canDelete
CXContact.Schedules.canExecute	Reserved for future use.
CXContact.CallerIDSets.canRead
CXContact.CallerIDSets.canUpdate
CXContact.CallerIDSets.canDelete
CXContact.CallerIDSets.canExecute