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Genesys Info Mart 8.5.x Release Note

Genesys Info Mart is part of 9.x starting in 8.5.014.14.

This Release Note applies to all 8.5.x releases of Genesys Info Mart. Links in the Available Releases section enable you to access information regarding a specific release.

For information about 8.1.x releases of Genesys Info Mart, see the 8.1 Release Note (Cumulative).

Available Releases

[+] Note about release order


Release 8.5.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.016.01 04/12/21 Update X X
8.5.015.23 03/05/21 Update X X
8.5.015.19 11/12/20 Update X X X X
8.5.015.14 06/02/20 Update X X X X
8.5.015.07 04/06/20 Update X X X X
8.5.015.05 03/31/20 Update Unavailable X X X X
8.5.014.34 01/30/20 Update X X X X
8.5.014.26 12/12/19 Update X X X X
8.5.014.19 10/17/19 Update X X X X
8.5.014.14 08/30/19 General X X X X
8.5.014.09 06/27/19 Update X X X X
8.5.013.06 04/24/19 Update X X X X
8.5.012.15 02/21/19 Update X X X X
8.5.011.23 01/25/19 Update X X X X
8.5.011.22 12/19/18 Update X X X X
8.5.011.18 11/29/18 Update X X X X
8.5.011.15 10/08/18 Update X X X X
8.5.011.14 09/27/18 Update X X X X
8.5.011.10 08/20/18 Update X X X X
8.5.011.09 07/09/18 Update X X X X
8.5.011.04 06/11/18 General X X X X
8.5.010.16 05/22/18 Update X X X X
8.5.010.14 05/07/18 General X X X X
8.5.009.24 03/19/18 Update X X X X
8.5.009.23 02/26/18 Update Unavailable X X X X
8.5.009.20 01/22/18 Update X X X X
8.5.009.14 12/07/17 General X X X X
8.5.008.29 10/20/17 General X X X X
8.5.008.25 08/29/17 Hot Fix X X X X
8.5.008.19 07/27/17 General X X X X
8.5.007.14 03/28/17 General X X X X
8.5.006.11 03/09/17 Hot Fix X X X X
8.5.006.10 01/30/17 Hot Fix X X X X
8.5.006.09 11/30/16 Hot Fix X X X X
8.5.006.07 09/29/16 Hot Fix X X X X
8.5.006.06 08/18/16 General X X X X
8.5.005.24 06/12/17 Hot Fix X X X X
8.5.005.20 04/03/17 Hot Fix X X X X
8.5.005.19 02/14/17 Hot Fix X X X X
8.5.005.18 10/31/16 Hot Fix X X X X
8.5.005.17 08/03/16 Hot Fix X X X X
8.5.005.12 06/27/16 General X X X X
8.5.005.11 06/09/16 Hot Fix X X X X
8.5.005.09 05/25/16 General X X X X
8.5.004.09 04/28/16 General X X X X
8.5.004.06 03/25/16 General X X X X
8.5.003.20 07/14/16 Hot Fix X X X X
8.5.003.19 05/03/16 Hot Fix X X X X
8.5.003.17 02/29/16 Hot Fix X X X X
8.5.003.16 01/25/16 Hot Fix X X X X
8.5.003.12 12/17/15 General X X X X
8.5.002.11 08/24/15 Hot Fix X X X X
8.5.002.09 07/20/15 General X X X X
8.5.001.21 07/01/15 General X X X X
8.5.001.17 06/10/15 General X X X X
8.5.001.16 05/11/15 Hot Fix X X X X
8.5.001.14 04/08/15 Hot Fix X X X X
8.5.001.12 03/27/15 General X X X X


The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Info Mart page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items


  • IBM AIX, and LPAR Virtualization (all releases)
  • Solaris OS and Solaris Containers Virtualization (all releases)
  • Oracle Database (v11.x and earlier)
Discontinued as of Date: December 31, 2020 Release: 8.5.015.23

  • Red Hat Enterprise Linux (6.x and earlier)
Discontinued as of Date: November 30, 2020 Release: 8.5.015.23

  • Microsoft Windows Server 2008, SQLServer2008 and Hyper-V Server 2008
  • Microsoft Windows 7
  • PostgreSQL (9.4 and earlier)
Discontinued as of Date: June 30, 2020 Release: 8.5.015.14

  • Microsoft Windows Vista
Discontinued as of Date: September 27, 2019 Release: 8.5.008.19

  • Microsoft SQL Server 2005
Discontinued as of Date: March 28, 2017 Release: 8.5.007.14

  • HP-UX (all versions)
  • AIX Power PC 5.3
  • Red Hat Enterprise Linux 4
  • Solaris SPARC 9
  • Windows Server 2003
Discontinued as of Date: March 27, 2015 Release: 8.5.0

Known Issues

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Genesys Info Mart, including the issues that are specific to Localized (International) releases, at the following links:

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

The following documentation also contains information about this software. Please consult the Deployment Guide first.

  • The Genesys Info Mart Deployment Guide provides details about installing and configuring Genesys Info Mart.

Release Notes for other Genesys components are available here.

This page was last edited on April 14, 2021, at 12:11.
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