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WebChat and WebChatService share the configuration namespace '_genesys.widgets.webchat'. WebChat has UI options while WebChatService has connection options.


window._genesys.widgets.webchat = {

	apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
	dataURL: 'https://api.genesyscloud.com/gms-chat/2/chat',
	userData: {},
	emojis: false,
	uploadsEnabled: false,
	confirmFormCloseEnabled: true,
	actionsMenu: true,
	maxMessageLength: 140,

	autoInvite: {

		enabled: false,
		timeToInviteSeconds: 10,
		inviteTimeoutSeconds: 30

	chatButton: {

		enabled: true,
		template: <div class='cx-icon' data-icon='chat'></div>,
		effect: 'fade',
		openDelay: 1000,
		effectDuration: 300,
		hideDuringInvite: true


Name Type Description Default Required
emojis boolean Enable/disable Emoji menu inside chat message input. false
uploadsEnabled boolean Show/Hide the Send File button. The button will be shown if the value is set to true. false
confirmFormCloseEnabled boolean Enable or disable displaying a confirmation message before closing WebChat if information has been entered into the registration form. true
timeFormat number/string This sets the time format for the timestamps in this widget. It can be 12 or 24. 12
actionsMenu boolean Enable/disable actions menu next to chat message input. true
maxMessageLength number Set a character limit that the user can input into the message area during a chat. When max is reached, user cannot type any more. By default, no limit is imposed by the client. n/a
autoInvite.enabled boolean Enable/disable auto-invite feature. Automatically invites user to chat after user idles on page for preset time. false
autoInvite.timeToInviteSeconds number Number of seconds of idle time before inviting customer to chat. 5
autoInvite.inviteTimeoutSeconds number Number of seconds to wait, after showing invite, before closing chat invite. 30
chatButton.enabled boolean Enable/disable chat button on screen. false
chatButton.template string Custom HTML string template for chat button.
<div class='cx-widget cx-webchat-chat-button' data-message='ChatButton' data-gcb-service-node='true'><div class='cx-icon' data-icon='chat'></div><span class='i18n' data-message='ChatButton'></span></div>
chatButton.effect string Type of animation effect when revealing chat button. 'slide' or 'fade'. fade
chatButton.openDelay number Number of milliseconds before displaying chat button on screen. 1000
chatButton.effectDuration number Length of animation effect in milliseconds 300
chatButton.hideDuringInvite boolean When auto-invite feature is activated, hide the chat button. When invite is dismissed, reveal the chat button again. true
This page was last edited on August 8, 2018, at 15:49.
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