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WebChatService exposes a high-level API for utilizing Genesys chat services. You can you use these services for monitoring and modifying a chat session on the front-end or for developing your own custom WebChat widgets. Rather than developing a custom chat UI and using the chat REST API, using WebChatService drastically simplifies integration and greatly improves reliability, features, and compatibility on the bus for all widgets.


WebChatService and the matching WebChat widget work together right out of the box and they share the same configuration object. Using WebChat uses WebChatService.

You can also use WebChatService as a high-level API using bus commands and events to build your own WebChat widget or other UI features based on WebChatService events.


WebChat Service plugin has the following namespaces tied-up with each of the following types.

Type Namespace
Configuration webchat
CXBus - API Commands & API Events WebChatService


WebChatService has many configuration options but no customization options. It is meant as a plug-n-play type of plugin and works as-is.

This page was last edited on December 11, 2017, at 16:07.
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