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Configuration

Description

Callback and CallbackService share the configuration namespace '_genesys.widgets.callback'. Callback has UI options while CallbackService has connection options.

Example

window._genesys.widgets.callback = {

	apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
	dataURL: 'http://fce-w0147.us.int.genesyslab.com:8010/genesys/1/service/callback/samples',
	userData: {},
	countryCodes: true,
	formValidation: false,
	immediateCallback: true,
	scheduledCallback: true,
	ewt: {
		queue: 'chat_ewt_test',
		immediateCallback: {
			thresholdMin: 10,
			thresholdMax: 3000
		}
	}
};

Options

Name Type Description Default Required
countryCodes boolean Enable/disable country flags display for phone numbers. true n/a
immediateCallback boolean Enable/disable the 'As Soon As Possible' option. Set value to true to enable. true n/a
scheduledCallback boolean Enable/disable the scheduling option. Set value to true to enable. true n/a
ewt.queue string EWT service channel virtual queue. none always required if the range for EWT is configured.
ewt.immediateCallback.thresholdMin string If EWT is less than this minimum threshold value (seconds), the 'As Soon As Possible' option will be disabled. none none
ewt.immediateCallback.thresholdMax string If EWT is more than this maximum threshold value (seconds), the 'As Soon As Possible' option will be disabled. none none
formValidation boolean Enable/Disable form validations. These include validating Required fields, Invalid email address and Phone number. The type of validation applied on phone number is to check if its minimum length is 9 (including country code format). true n/a
This page was last modified on December 22, 2017, at 11:46.

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