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Genesys Predictive Routing

General Information - Genesys Predictive Routing

Genesys Predictive Routing was formerly known as Genesys Predictive Matching.

Supported Operating Systems

Agent State Connector Support

OS Family Operating System Release Conditions
Windows Windows Server 2008 9.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2012 9.0+ Application running in 32-bit compatibility mode on 64-bit OS.

Genesys Predictive Matching Server Support

OS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0.0
Linux Red Hat Enterprise Linux 7 9.0.0

Supported Browsers


Component Browser Release Conditions/Limitations
Genesys Predictive Matching Server Microsoft IE 9.0+ Version 11 or higher
Genesys Predictive Matching Server Microsoft Edge 9.0+ Version 38.14393.1066.0 or higher
Genesys Predictive Matching Server Google Chrome 9.0+ Version 61.0.3163 or higher
Genesys Predictive Matching Server Firefox 9.0+ Version 52.3.0 or higher

Supported Database/DB Clusters


No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Agent State Connector - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Oracle Java 8 Developer's Kit (JDK) Yes No Release: 9.0.0+

Genesys Predictive Matching Server - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Docker Yes No Release: 9.0.006+
Supports version 1.12.5

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This page was last modified on 25 April 2018, at 07:19.