Supplement to Gplus Adapter 8.0 for SAP ICI Multi-Channel Deployment Guide
Welcome to the Supplement to the Gplus Adapter 8.0 for SAP ICI Multi-Channel Deployment Guide. It provides descriptions of new features introduced in 8.0.2 release of this adapter.
8.0.2 Features Support
The following features are described in this supplement:
|Released in Version||Feature Name||Date Released|
|8.0.210.00||Configuring which Work Modes are sent to SAP||October 1, 2018|
|220.127.116.11||Auto-answering by Call Type||Verified November 10, 2016|
|18.104.22.168||SAP ICI Proxy||September 2, 2016|
|22.214.171.124||Working with Outbound Personal Callbacks||April 22, 2016|
|8.0.200.09||SAP Agent Dashboard||March 7, 2016|
|Configuring the Agent Name for Chat Sessions|
|Changes to Quality Assurance Review Functionality|
|Disabling Agent Mailboxes|
- Genesys does not the support the concurrent agent use of Gplus Adapter and a different desktop application by the same agent at the same time.
- 8.0.2 release of the Adapter requires 64-bit Java.
|January 25, 2019||A new Configuring SAP System section was added to the SAP ICI Proxy topic about the requirement to configure the RFC Destination.|
|April 22, 2016||The Working with Outbound Personal Callbacks topic was revised to reflect that this feature is only available starting with version 126.96.36.199 instead of 8.0.200.09, as previously indicated. It also includes an associated new option that replaces the option that was removed.|
This page was last modified on January 25, 2019, at 10:32.