Configuring the Media Routing Component
To ensure that open media interactions are correctly synchronized between the Interaction Server and UCS database, add the ActionItem media type to the list of valid media types in the Adapter application options.
Default Value: none
Valid Values: Media types, separated by commas
Changes Take Effect: Immediately
A comma-separated list of valid media types that will be saved in UCS. (Valid media types are created and configured in the Business directory of Configuration Manager.)