Configuring the Media Routing Component

Important

This supplemental section is added to address a known issue where open media interactions are not being correctly synchronized between Interaction Server and the UCS database. For information about installing and configuring the Media Routing Component, see the Configuring the Media Routing Component chapter in the Gplus Adapter for SAP ICI Multi-Channel Deployment Guide.

Feature Configuration

To ensure that open media interactions are correctly synchronized between the Interaction Server and UCS database, add the ActionItem media type to the list of valid media types in the Adapter application options.

open-media-saved-list

Section: multimedia
Option: open-media-saved-list
Default Value: none
Valid Values: Media types, separated by commas
Changes Take Effect: Immediately

A comma-separated list of valid media types that will be saved in UCS. (Valid media types are created and configured in the Business directory of Configuration Manager.)