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Disabling Agent Mailboxes
Starting with version 8.0.200.09, the Adapter lets you disable agent mailboxes, which prohibits agents from sending emails to other agents.
In the [GPMC_Email] section of the Adapter Application, set the enableAgentMailboxes configuration option to 0 to disable agent mailboxes.
Default Value: 1
Valid Values: 0, 1
Changes Take Effect: After restart
This option enables (or disables) agent mailboxes that agents can use to send emails to other agents.
- If the value is 0, agents can send emails to external mailboxes only (recommended).
- If the value is 1, agents can send emails to external mailboxes and other agents.