Working with Outbound Personal Callbacks

Starting with release 8.0.200.12, the Adapter enables agents to control scheduled calls. When a call is received, a new communications item is created in SAP. Two buttons, Accept and Reject, will be available and blinking. When the agent clicks Accept, a new outbound call is created. When the agent clicks Reject, a scheduled call is either rejected or canceled, according to how you configure the new rejectBehavior option described here.

Important

The rescheduleDelay option introduced in release 8.0.200.09 was removed.

Feature Configuration

In the [GPMC_Outbound] section of the Adapter Application, set the rejectBehavior option to the desired value.

rejectBehavior

Default Value: 0
Valid Values: 0, 1
Changes Take Effect: After restart

When set to 0 (the default), the Adapter sends the RecordReject request to Outbound Contact Server. When set to 1, the Adapter sends the RecordCancel request to Outbound Contact Server