Working with Outbound Personal Callbacks
Starting with release 18.104.22.168, the Adapter enables agents to control scheduled calls. When a call is received, a new communications item is created in SAP. Two buttons, Accept and Reject, will be available and blinking. When the agent clicks Accept, a new outbound call is created. When the agent clicks Reject, a scheduled call is either rejected or canceled, according to how you configure the new rejectBehavior option described here.
In the [GPMC_Outbound] section of the Adapter Application, set the rejectBehavior option to the desired value.
Default Value: 0
Valid Values: 0, 1
Changes Take Effect: After restart
When set to 0 (the default), the Adapter sends the RecordReject request to Outbound Contact Server. When set to 1, the Adapter sends the RecordCancel request to Outbound Contact Server